Reviewed by: Dolphin
I booked a trip with Dolphin University, but I received a call the evening before saying that they couldn't secure my reservation because they were busy. They asked if I could change my pickup time from 5:30 PM to 11:00 AM. Since I had plans in the afternoon, I inquired about cancellation fees, and the response was vague, saying, "It's not decided yet." I was left waiting for a call without knowing when it would come, and when I called back internationally, they told me to switch to Dolphin Junior High. I was informed that the boat would not have a slide and that swimming with dolphins would be different.
Since I had a 4-year-old and a 6-year-old with me, I was anxious about how the changes would affect us, but they said, "The children's feelings will determine if they can swim."
When we actually went, the boat was quite small, and the waves were high, making it impossible for the kids to swim with the dolphins, so we ended up watching from the boat. Additionally, the dolphins were in the middle of raising their young and swam away. (This is understandable, but the dolphin swim at Dolphin University should have ended by the end of October.)
Fortunately, the child who is prone to seasickness did not get sick, but it was disappointing that the 4-year-old couldn't enjoy it much due to the small boat.
Also, the instructions for entering the water were all in English, possibly because our family was the only Japanese group, which made me anxious as I had to act as an interpreter.
I wouldn't recommend this tour for those who are not used to such experiences or who are not comfortable with sudden changes. Personally, I was satisfied to see the dorsal fins of the dolphins and to go snorkeling, but I can't help but wonder how it would have been at Dolphin University. Given the size of the boat and the scale of the tour, I felt the price was high (even considering the weak yen).
イルカ大学を予約しましたが、前日夕方に電話があり、遊んでいたために取れなかったため、折り返すと、5時半ピックアップではなく、11時のものに変更できないかという打診でした。午後の予定を入れていたため、キャンセル料がかかるのかなど聞くと、「まだ決定したわけではないから」と歯切れの悪い返事。また、電話すると言われていつ頃かもわからない電話を待ち、また取れずにこちらから国際電話で再度折り返すと、「イルカ中学に変更してください。」と。スライダーがない船になることと、イルカと泳げるという点が異なると言われました。
4歳と6歳が一緒だったので、変更がどうなるか不安でしたが、「お子様の気持ち次第で泳げます」と。
実際行くと、かなり小さなボートで波がかなり高い場所でイルカと泳ぐのは子供は無理そうだったため、船から見学した。また、イルカは子育て中であり、逃げてしまった。(これは仕方ないが、そもそもイルカ大学のドルフィンスイムは10月末で終わっていたはず)
酔いやすい子供が酔わなかったのは幸いだったが、船も小さく、4歳はあまり楽しめていなかったのが残念だった。
また、入水時の説明が、日本人が私達家族だけだったからか、全て英語で、私が通訳のように説明しなければならなかったのが不安だった。
このようなツアーに慣れていない方や、突然の変更に慣れない方にはおすすめしません。
個人的にはイルカの背鰭が見学できて、シュノーケリングができて満足しましたが、イルカ大学だったらどうだったのか・・・と考えてしまいます。また、この内容(ボートの大きさやツアー規模)だとしたらダイビングでもなくこの値段はお高く感じました。(円安を考慮しても)
| Rating: | |
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| Packages: | 【2024年11月~12月15日の期間限定!】ドルフィンウォッチ/送迎付きプラン |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2024/11/22 |
| Activity Date: | 2024/11/16 |
Reviewed by: Shaka
The live music, the whole setup and all the activities. Top notch.
Mahalo for your review! We are very happy that you had a wonderful experience. Hope you will join us again. - Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Package with Choice of Banana Boat OR Bumper Tube Ride |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2024/11/22 |
| Activity Date: | 2024/11/20 |
Reviewed by: ずんご
You can fully enjoy horseback riding in the great outdoors for two hours. An instructor is present to provide riding advice as needed, so you can feel at ease.
Since horses are living creatures, they may make unpredictable movements, but that added to the emotional experience. Overall, they seemed calm and well-trained. I don't think you can enjoy horseback riding this much in Japan, so I initially thought it was expensive, but in the end, I was very satisfied with the cost performance.
2時間たっぷり大自然の中、乗馬を満喫することができます。インストラクターの方が1名ついてくれ、適宜乗り方のアドバイスをくれるので安心して過ごせます。
お馬さんは生き物なので予測不能な動きをすることもありますが、そこも含めてとても感動する体験でした。基本、みんな穏やかでしっかり調教されている印象です。日本ではこんなにたっぷり乗馬を楽しむことはできないと思うので、当初は高いかと思いましたが、終わってみればコスパの面でも大満足でした。
The sunlight is strong, and there are many places without shade, so I think it's a good idea to have sun protection and sunglasses! Also, it uses more stamina than I imagined, so be prepared for muscl
日差しが強く、日陰がない場所も多く通るので日焼け対策、サングラスはあったほうがいいと思います!あと想像以上に体力を使うので筋肉痛は要覚悟です。笑
| Rating: | |
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| Packages: | 映画ロケ地+山+海コース<2時間/送迎付き> |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/21 |
| Activity Date: | 2024/11/19 |
Reviewed by: miiiiinu
The crew was cheerful and kind, and the sunset over the Waikiki night view along with the free drinks on board was fantastic🥂 I will definitely ride again next time!
クルーの方も陽気で親切で、ワイキキの夜景にサンセット、船上でのフリードリンクは最高でした🥂
次回も絶対また乗ります!
It's better to prepare a tip before you go.
チップを用意して行かれた方が良いです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/21 |
| Activity Date: | 2024/11/19 |
Reviewed by: ぶーあ
I had some concerns about the language barrier, but after arriving, the explanations and activity descriptions were provided in Japanese, so I was able to participate in the activities without any issues. Also, being able to drive myself and visit various locations was very enjoyable, and the scenery was amazing everywhere! While I couldn't take photos while driving, it was great that we could stop at various photo spots along the way.
言語面での不安がありましたが、到着後の説明やアクテビティの説明も日本語でしてくださったので、問題なくアクテビティに望めました。また、自身で運転してロケ地巡りできるのもとても楽しく、景色がどこも最高でした!
運転中は撮影できませんが、ところどころ写真スポットにて止まることができるので、そこもよかったです。
| Rating: | |
|---|---|
| Packages: | 送迎付き/午後開始ツアー |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/21 |
| Activity Date: | 2024/11/19 |
Reviewed by: J O'side
The crew is very friendly and professional. The view of Honolulu is spectacular after sunset. Talk to other passengers- meet interesting people
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/21 |
| Activity Date: | 2024/11/18 |
Reviewed by: 虎太郎
I had Giovanni's garlic shrimp. It was exquisite. However, I don't think I needed five hours for the sightseeing in the area... Three hours would have been sufficient.
ジョバンニのガーリックシュリンプをいただきました。絶品でした。
ただ、街並み観光を含め5時間は必要なかったかな…
3時間あればじゅうぶんでした…
Giovanni is essential.
ジョバンニは必須
| Rating: | |
|---|---|
| Packages: | 【7:30発】ハレイワタウン(5時間) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/20 |
| Activity Date: | 2024/11/18 |
Reviewed by: ハルナ
Since I joined the 7:20 tour, there were still few people at the beach, and I was able to find a good spot. The seawater in November is cold, and on this day, the wind was strong and it even rained at times, making it feel even colder. I was glad to see a lot of fish.
Although it's not due to this tour, it's unfortunate that Hanauma Bay has become reservation-only, which means you can't decide to go based on the weather on the day of your visit. By the way, it was sunny during my stay except for the day of the tour.
7:20の回で入れたので、まだビーチに人が少なくていい場所が取れました。
11月の海水は冷たく、この日は風が強くて途中雨も降っていたので尚更寒く感じました。
魚はたくさん見れたので良かったです。
このツアーのせいではないのですが、ハナウマ湾自体が予約制になったことで当日の天気で行くことを判断できなくなってしまったのが残念です。
ちなみに参加日以外の滞在期間は晴れていました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Weather: | Rainy |
| Posted on: | 2024/11/20 |
| Activity Date: | 2024/11/13 |
Reviewed by: Rasseng
Was a great crew, great area. The captain and crew are extremely accommodating and proficient! Highly recommend!
Mahalo for your review & kind words for our crew! - Team KBOS
| Rating: | |
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| Packages: | Morning Standard Package |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/19 |
| Activity Date: | 2024/10/23 |
Reviewed by: Machi-JAPAN
As the ship sets sail, the onboard events begin, and a fun time starts. This is the perfect event for those who want to enjoy a culturally rich journey.
出航と共に船内のイベントが始まり楽しい時間が始まります。
国際色豊かに旅を楽しみたい方にはうってつけのイベントです。
The appearance of the sandbar changes with the tides, so it's best to check the low tide and choose your participation time accordingly. For those snorkeling, heading towards the coral reef allows you
潮の満ち引きでサンドバーの出現が変わるので引き潮を良く調べて参加時間を選んだ方が良いです。
シュノーケルをされる方はサンゴ礁の方に行くと大小さまざまなお魚たちを観察できます。
Thank you very much for participating in the tour. We are very happy to hear that it became a wonderful memory for everyone. We sincerely look forward to the day we can see all of your smiles again. From all the staff at KBOS.
この度はツアーにご参加頂き誠にありがとうございました。皆様の楽しい想い出になった様で大変嬉しく思います。また皆様の笑顔にお会いできる日を心よりお待ちしております。KBOS スタッフ一同
| Rating: | |
|---|---|
| Packages: | 午前プラン |
| Attended as: | Friends |
| Weather: | Cloudy |
| Posted on: | 2024/11/19 |
| Activity Date: | 2024/11/16 |
Reviewed by: Laura
The staff was funny and amazing. the views were beautiful. and the excursion was so much fun. would recommend to anyone and everyone.
wear shoes, clothes and hat you don't mind getting dirty. it was very dusty.
| Rating: | |
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| Packages: | 2-hour ATV Tour [Morning Package] |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/19 |
| Activity Date: | 2024/10/21 |
Reviewed by: Filipino Braddah
Crew was amazing and very helpful in every way. Went for a snorkeling tour and even if you don't know how to swim they'll help you. Would come again
We truly appreciate your kind recommendation of our services. We look forward to welcoming you again in the future soon!
| Rating: | |
|---|---|
| Packages: | Morning Tour Package |
| Attended as: | Families with Young Children |
| Posted on: | 2024/11/18 |
| Activity Date: | 2024/11/16 |
Reviewed by: あゆ
I boarded three times before the COVID-19 pandemic. The atmosphere was nice, and there were staff members who could speak Japanese. I was really looking forward to this trip to Hawaii after a long time, but the staff prioritized foreign guests and were not friendly towards Japanese guests. The drinks I ordered took over 30 minutes to arrive, and they didn't even ask if I wanted a refill on the bread. The only saving grace was the beautiful fireworks from Hilton. Overall, I'm just disappointed.
コロナ禍前に3回乗船しました。
雰囲気も良く、日本語も出来るスタッフもいました。今回久しぶりのハワイでとっても楽しみにしてましたが、スタッフは外人のゲストファーストで、日本人には愛想無し。頼んだドリンクは30分以上来ない。パンのおかわりさえ聞かない。唯一ヒルトンの花火が綺麗だった事が救い。
とにかく残念の一言
Thank you very much for joining our Star of Honolulu dinner cruise. We sincerely apologize for the delay in serving your drinks. We also appreciate your previous three visits. We regret that this experience was very disappointing. We will be in contact with the general manager to provide guidance to all staff for strengthening our customer service in the future.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。ドリンクがすぐに届かず、お飲み物をお出しするのに 大変時間が掛かったことをお詫びいたします。以前にも3回乗船していただき誠にありがとうございました。今回の体験が非常に残念な結果となったことをお詫び致します。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。
| Rating: | |
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| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/18 |
| Activity Date: | 2024/10/25 |
Reviewed by: Sue B.
From beginning to end this was a wonderful experience! The entertainment and the food were exceptional, as was the hospitality. I highly recommend this event.
Purchase the gold circle experience! It was worth the money
| Rating: | |
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| Packages: | Golden Circle Package: Standard Seating, One Drink & Lei Greeting |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/11/15 |
Reviewed by: ノブ
The sudden downpour soaked my pants, but it actually boosted my spirits. I was half in a reckless mood... haha.
夕立ち、大雨でパンツまでビショビショでしたが、かえってテンション上がりました。
半分ヤケクソで‥‥ 笑
| Rating: | |
|---|---|
| Packages: | ジャングル探検ツアー<送迎付き> |
| Attended as: | Couples |
| Weather: | Rainy |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/26 |
Reviewed by: Rob
Even thought we couldn’t go snorkeling due to weather, the sail was great.
| Rating: | |
|---|---|
| Packages: | [2024] Standard Package with Drinks Included |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/11/15 |
Reviewed by: Connie
I highly recommend this luau recommendation at the Royal Hawaiian. I had excellent service by Veltra.
Thank you, Connie
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/21 |
Reviewed by: Laura
we had an amazing time at The Sandbar. we enjoyed playing volleyball. The staff was amazing! and the captain was absolutely awesome. it was our favorite excursion of our trip in Hawaii.
I wish we could have spent more time at The Sandbar. I feel like 2 hours would have been perfect.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/21 |
Reviewed by: TSUTOMU
Hanauma Bay itself was a small beach, but I felt the importance of coexistence with nature as there were seals, and the fish didn't swim away. It was a wonderful experience. Additionally, I was able to communicate with people from various countries and generations, which made for enjoyable memories.
ハナウマベイ自体はこじんまりとしたビーチでしたが、 あざらしがいたり、魚は逃げないし、自然との共存、大切さを感じられました。
素晴らしい体験でした。
また、現地喉方対応で様々な国の方、世代の方達とコミュニケーションが取れて楽しい思い出となりました。
The Japan guide is certainly wonderful, and the local guides are kind as well. It's also fun to struggle with broken English.
ぜひ、日本ガイドもし素晴らしいと思いますが、現地ガイドの方も親切です。
片言の英語を駆使して必死になるのも面白いです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/25 |
Reviewed by: カイ
A sailing ship that can accommodate about 50 people moves swiftly through the waters of Waikiki. As indicated by the sign on the boat, you can enjoy a Mai Tai for $6. Beer is $5, and soft drinks are reasonably priced at $3. The clientele mainly consists of families from Europe and America.
50人くらいの人が一度に乗れるような帆船でワイキキの海を勢いよく進みます。
船にマイタイとついているとおり6ドルでマイタイも飲めます。ビールは5ドル、ソフトドリンクは3ドルと良心的な価格で楽しめます。
客層は欧米人の家族連れが多いです。
It's better to go in a swimsuit because you'll get wet.
濡れるので水着で行ったほうがいいいです。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/11/09 |
Reviewed by: Bing
Many thanks for the tour guider excellent work, help us to take the group pictures, show us some trick steps to capture a beautiful moment. We also like the program, very good to fit senior people activity abilities, relax, no risk, smoothly walking to each spots, enough time staying.
Excellent program!
| Rating: | |
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| Packages: | Standard Tour |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/11/15 |
Reviewed by: Bing
I really enjoyed the tour. The tour guider is so nice, and organized very well, cared every person in the group, answered questions patiently. Also, the tour planned itself is excellent, no hurry, enough time for each activities, especially for seniors.
Thank you!
| Rating: | |
|---|---|
| Packages: | Standard Tour with Lunch at Battleship Missouri |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/11/14 |
Reviewed by: ThankfulG
There are a lot of circle tours to choose from, we picked this one to see turtles and have lunch at the food trucks on the North Shore. Our guide was fun and knowledgeable and gave us as much or as little time at each stop as we wanted. Even our teen and pre-teen loved it, which is a huge endorsement! We all liked that it was a small group. The guide's microphone wasn't working at various points which was disappointing since we couldn't hear in back. This was a great way to spend our first full day on the island, it was a really good experience.
Load up at the macadamia nut farm! We loved the cinnamon nuts and they're only available at the farm
| Rating: | |
|---|---|
| Packages: | North Shore Sightseeing Experience |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/23 |
Reviewed by: @@
I participated with just a show ticket. Although I was in the public relations section, it wasn't too far away, so it was fine. After the show, you can take photos with the cast. I wanted to take a picture with the backup dancers, but it was only with the main cast, which was disappointing.
ショーチケットのみで参加しました。
広報の席はでしたがそこまで距離があるわけでもないので大丈夫でした。
ショーの後にはキャストと写真を撮れます。バックダンサーの方と撮りたかったがメインキャストのみだったのが残念です。
It's better to look up old songs to enjoy them more.
昔の曲を調べておいた方が楽しめます。
Thank you very much for attending the Rockafura Rockin' Show. We are very pleased to hear that you enjoyed the entertainment overall. We sincerely look forward to your next visit when you come to Hawaii, and our entire staff will be waiting for you.
この度はロッカフラ ロッキンショーにご来場頂きまして、誠に有難うございます。エンターテインメントを全体的に楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 【12月末まで20%OFF!】ショーチケット |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/24 |
Reviewed by: 50th Birthday w my Crew
18 of our group of 24 went on this excursion. A few things- SAM was absolutely fantastic! So much knowledge- loved it! The fruit stand was awesome, the macadamia nuts stop was great, we were able to get great souvenirs at the best prices, treats, coffee- delish, bathrooms were clean and staff provided an excellent experience. We did the Waterfalls (definitely recommend) in the morning and had lunch at the cafe/bar there. Everything we ordered was delicious and the drinks were amazing. Then we did kayaking, SUP and some exploring aka shopping and tastes of local foods, LOL. So glad to have taken this excursion. Sam even had ice in the cooler.
Check the weather and dress for your day! Bring a change of clothes and a towel. Enjoy!
| Rating: | |
|---|---|
| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Families |
| Weather: | Rainy |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/26 |
Reviewed by: モアナサーフライダー
If you're having doubts, I definitely think you should go for it. While saving money is important, I've come to realize that having unforgettable experiences is even more important.
迷いがあるなら絶対にやった方がいいと思います。
お金を貯めるのも大事だが、忘れられない経験をすることのほうが大事だと気付かされました。
I couldn't particularly sell the purchase of photos and videos. The disclaimer was in English, but I managed with a translation app. I waited for about an hour until the van arrived to pick me up afte
写真動画の購入は特に営業はかけられませんでした。
免責事項は英語ですが、翻訳アプリでなんとかなりました。
終了後の迎えのバンが来るまで1時間ほど待ちました。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/基本プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/27 |
Reviewed by: カタマラン
I have previously been on the Mai Tai Catamaran in front of the Sheraton and the Nohok 2 Catamaran in front of Outrigger Beach. This was my first time here. The reception staff and the yacht crew were the friendliest.
Since I stayed at Hilton Hawaiian Village through a free accommodation experience, I was considering either Holokai in front of Outrigger Reef or Pink Sails in front of the Prince Hotel, but I chose this one due to the departure time.
The snorkeling instructions were in English, so I couldn't understand the details. I recommend watching the videos uploaded by Pink Sails. The snorkeling spot had five other yachts from different companies gathered. On the day, it was windy with some waves, and I heard from the crew that the conditions were a bit tough. I didn't see any turtles, but I was able to see quite a few fish. I think such things can happen when dealing with nature.
After snorkeling, we were given bottled water. The free soft drinks refer to this. Sunscreen is available for free. We raised the sails and enjoyed a refreshing cruise off Waikiki for a while before returning to Outrigger Reef.
今までシェラトン前のマイタイカタマランとアウトリガービーチ前のナホク2カタマランに乗ったことがあります。こちらは初となります。受付スタッフやヨットのクルーの対応は一番フレンドリーでした。
無料宿泊体験でヒルトンハワイアンビレッジに泊まったので、歩いていけるアウトリガーリーフ前のホロカイかプリンスホテル前のピンクセイルスどちらかにしようかまよったのですが、出航時間の都合でこちらにしました。
シュノーケルの注意点は英語でしたので細かいことは分かりませんでした。ピンクセイルスに動画がアップされているので、見ることをお勧めします。シュノーケルをする場所は他社のヨット5隻が集まっていました。当日は風が強く波もありクルーから少しハードなコンディションと聞きました。タートルは見れませんでしたが、魚は結構見ることができました。自然相手なのでそういうこともあると思いいます。
シュノーケルが終わるとペットボトルの水が渡されました。ソフトドリンク無料というのはこのことです。日焼け止めは無料で使えます。帆を上げて、しばらくワイキキ沖をクルージングし爽快な気分を味わえます。そしてアウトリガーリーフ前へ帰港となります。
Since this activity departs from Waikiki Beach, it doesn't take much travel time, making it easy to schedule within a limited stay. I recommend it for snorkeling and cruising.
ワイキキビーチから出発するアクティビティなので移動時間もかからず、限られた滞在の中でスケジュールが立てやすくシュノーケル、クルージングをできるのでオススメします。
| Rating: | |
|---|---|
| Packages: | 【2024年12月末まで限定!】基本プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/12 |
Reviewed by: Ahkoi
The kids enjoyed feeding the fish and snorkeling. And the staff was so helpful.
Mahalo for your review! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon All-Inclusive Tour w/ Lunch, Banana Boat & Bumper Tube |
| Attended as: | Families with Young Children |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/11/14 |
Reviewed by: Ahkoi
The music on the trip was great. The kids absolutely loved the banana boat
Mahalo for your review! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon Standard Package with Lunch |
| Attended as: | Families with Young Children |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/11/14 |
Reviewed by: Dkoi
This is our families 3rd time and the staff is so helpful and ensures everyone has an exceptional time
Mahalo for joining our tour again! We're very happy to hear that whole family enjoyed tour. - Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon Standard Package with Lunch |
| Attended as: | Families with Young Children |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/11/14 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Dolphin,
Thank you very much for using our tour service and for your valuable feedback. We sincerely apologize for any anxiety caused during the changes made over the phone. We also apologize for not being able to provide an environment where your child could enjoy the tour.
Furthermore, we take your comments regarding language support seriously as an area for improvement. While we usually provide services in Japanese, it seems we relied on your proficiency in English this time.
Based on your feedback, we will continue to strive for service improvement, and we look forward to your next visit. Thank you again for your valuable input.
お客様(Dolphin様) この度は、当ツアーをご利用いただき、誠にありがとうございます。また、貴重なご意見をいただき、感謝申し上げます。 お電話での変更に際し、ご不安をおかけしましたことを心よりお詫び申し上げます。今回のツアーではお子様が楽しめる環境を提供できなかったことをお詫び申し上げます。 また、言語サポートについても、今後の改善点として真摯に受け止めます。通常は日本語でのサービスを徹底しておりますが、お客様が英語に堪能であったため、そちらに甘えてしまったようです。 お客様のご意見を基に、今後もサービス向上に努めて参りますので、またのご利用を心よりお待ちしております。貴重なご意見、ありがとうございました。