All Reviews for Tokyo Airport Transfers & Services

Excellent service. Representative was right at exit to greet us. Very efficient and comfortable ride to hotel in Tokyo.

Excellent service. Very organized and positive attitude. We are very satisfied with the service and certainty recommend your services to our friends

It.was as expected but was shorter trip than I rxpevted

Overall great service and comfortable ride for a group of 8. Driver was waiting for us from our cruise departure and was very professional.
Only down side was the expense.
Quite an expensive outlay.

Strong WiFi, clean and comfortable van, well organized. Best to have a larger sign indicating where the pick up point is.

Best travel companion! This is my second time renting a wifi-router through veltra. No problem whatsoever.

Easy pick up at Narita and drop off at Haneda. No issues with WiFi - worked easily and was fast. Would recommend having a battery pack with you as charge can go down quite quickly.

The transfer arrangements were very well executed. Your staff was very punctual and he could be seen with the placard from the Pier’s exit . Following my meeting with your staff, there was quick verification and politely told me to. wait for another 2 groups，
The journey was smooth and pleasant. Your driver was equally helpful。 He even helped me to unload my luggage and showed me the entrance.
Thank you for the excellent service. Keep it up!! I would definitely recommend your Company to my friends!!
Cheers!

Our shuttle was exactly on time out the front of hotel as stated.Very efficient and directly to terminal entrance....Very helpful as this is a fair walk from station and bags have to be dragged up a long ramp if arriving by train.
This is a group shuttle so remember if you have an early boarding time you may not be able to take advantage of it,as was our case.

Would highly recommend this company. I organized this shuttle from Canada and was really impressed with the service. They had a table in the terminal and were very easy to locate. Everyone spoke English (our Japanese was limited...) Would I do it again? Absolutely!!!

The only negative was finding the vendor in Narita! Once done, it was easy to get going and two of us used it extensively for 28 days covering lots of Japan. Besides seeming to work as well as any other pocket wifi, the fixed price for our time period was fantastic. Drop off was at Haneda, and much simpler than the pickup!

The router worked really well the whole time we were in Japan and made things a lot easier as always had WiFi internet backup. Delivery to our hotel and the return all went effortlessly and very efficient. Definitely recommend to anyone

It was great! Good coverage in the most of place I had visited. I will recommend for people who stay longer than 10 day or longer! Very inexpensive.

Driver came exactly on time. Helped with our luggage, drove carefully and dropped us off at the correct place. Great service.

Was able to obtain the router with little hassle, easy location for pick up. Had some issues using it on the Shinkansen but was able to log on to the free wifi available on the bullet trains. Would recommend. Much cheaper than other options seen online.

Good experience overall with easy pick-up and smooth usage - went to some more remote regions and it worked very well.

Needed to change reservation to “from cruise port to hotel” due to travel changes caused by Hurricane Hagibis. Veltra insisted that a change could not be made, only a cancellation (at 100 percent charge) and rebooking (at 100 percent charge yet again). After some negotiations they refunded 50 percent. Veltra is the only provider I used during the trip that did not refund 100 percent due to Hurricane travel disruptions. Buyer beware.

It works very well. We had to rearrange our trip because of the typhoon and we needed to change our WiFi router reservation. The staff helped us very quickly and with no additional costs.

Driver and car was great.
Smooth ride once we really got going to the Port.
Problem:
We were the 2nd of the pickups.
Everything here was perfect.
The problem occurred with the 3rd and final pickup.
They were a no-show and we, the other passenger and driver waited for almost 30 mins before it was found that they were not coming.
There should have been better communications as not to allow this.
We felt bad for this very nice driver as her shifted our baggage to make room for the expected ones who ending up being no-shows.

As I expected the driver pick us at the right time we had a lovely trip to Yokohama Port .Very trusted company is the second time and is perfect .

Good service, picked up on time no issues placed out bags on bus and removed them off at the port, Took us right to the door of the check in area at the port.

On the day after Tokyo's massive typhoon and large earthquake, Ken Takahashi met us at the Yokohama port to provide the day tour in Tokyo we had reserved, originally planned the day earlier. Ken took us to all the places we wanted to see, with a few of them off the regular tourist path, with Tuck, our driver. We were so pleased to see the usual places tourists want to see, as well as take us to a bamboo forest. My wife also wanted to find an artisanal fan, and Ken found an excellent shop with wide choices with a 5th generation owner, and he helped her purchase one with a stand. Ken also took us to a tea ceremony, and then a tempura lunch, the best tempura we've ever eaten. He has an excellent knowledge of history and of the city, and with his experience, and our interests, he curated an active and meaningful 8-hour day. After the day, he created an edited video of our day (taken with his Go-Pro camera) and promptly sent it to us along with a journal of the day. One of the things we found most thoughtful was the coordination of Tuck's dropping us off close to the places we wanted to see, and then magically Tuck picked us up at a very close location, to maximize our valuable time that day. Wonderful day with Ken, and proactive communication with Veltra (Taiji) when we all realized that the typhoon was going to hit Tokyo on exactly the day we had planned our tour. We were so grateful that our tour could be pushed back one day.

Outstanding performance. Right outside the departure area, beautiful car delivered us directly to the hotel.

Driver was very polite and service was exceptional; highly recommend

Everything went smoothly, device is foolproof, 3 devices connected, lasted for 7-8 hours. Once I had to remove battery beacause it froze, but thanks to manual provided - it wasn't a problem. Would recommend. I've stayed in Japan for 3 weeks, so I feel that the renting price was a bargain. Pickup point at Narita was little hard to find, but after few days in Japan I've learned that it's a part of adventure (Tokyo Station, I'm looking at you :-)))

Beyond my expectations, excellent customer service, professional and I am so happy for their service. I made mistake on the reservation and the customer service tracked me down while I was already at the airport boarding has no access to the computer to correct my mistake. She went above and beyond to help.

Upon arrival easily spotted the agent have already waited for me, driver had white gloves, excellent clean neatly uniform and excellent driving skills.

I will forever be asking for their help and services for all my future trips.

Thank you very much you all are amazing

Paula

This was the second transfer provided to us by a Veltra provider and it was outstanding. They were at the cruise terminal when we got off and transported the six of us - one wheelchair - very efficiently. The personnel were very professional, timely and friendly. We would definitely use them again. We did take the train to the airport since our hotel was right near the major station that gave us a direct route.

Being met off the plane was excellent. There was a clear sign showing my name and we did not have to wait long for the mini-bus to depart. We went to one other hotel before ours.

For going home, we were picked up at 4.45 and there was no-one else in the mini-bus. All went well except that we arrived at the airport about an hour before the check-in opened and all the shops were still shut. It would have been better to have been collected a bit later.

Waste of money, could barely use it while in Japan.
Faulty charging cable and when manage to charge, battery life only half day
Find another provider

Excellent. There at the time agreed with a very clear sign. Just what was needed for my wife, who has mobility problems.