All Reviews for Tokyo Sightseeing Tours

The online registration and check in process was very smooth. We took the tour on a cold December day and they have provided covered bus option for certain times, which was great. For the double decker they have also provided hand warmers and blankets which were much appreciated. The staff was very helpful and friendly. The only improvement I would recommend would be to provide more historic information on the tour. Try this tour if you have limited time in Tokyo!

We had a highly enjoyable experience on the evening food tour Golden Gai Shinjuku. Our guide Norma was excellent. She chose some great food destinations and was very helpful in explaining Japanese food etiquette and culture. In between eating, Norma guided us around Shinjuku, which is a must see destination if you come to Tokyo. She was very knowledgeable and gave us a great download on the activities and history of the Shinjuku area. Towards, the end of the tour we went to the Golden Gai area, which is quite fascinating for tourists.

We dont write alot of reviews, but would highly recommend this tour, and in particular, we felt quite fortunate that our guide was Norma, as she was really very committed to ensuring that the group was enjoying both the tour and the food experience.

Very good service from Japan Gray Line; a customer service representative was at the meeting point (hotel) to welcome and to get us on the bus.
The tour is very good and really highlights what to see and to do in Tokyo, leading to exploring on own more areas in the following days, should time allows. The guides provide good explanation of the areas toured, and would go the extra mile to satisfy the customer beyond the basic service of the tour, to include attending to personal requests from the customer.
Overall good job, making a day we very much enjoyed.

Tour guides were very friendly and spoke great english. It was a great tour to see the scenic side of Tokyo and you cover enough ground to feel like you got your money’s worth.

Make sure to bring comfortable clothes and some sort of bag or backpack, as you will bring your lunch to a designated area from the store.

I found the tour to be too cumbersome. We visited few places, but the guide didn’t give us overall city perspective.

Makoto is an excellent tour guide. He is friendly, funny and personable. I thoroughly enjoyed going on the tour with him as my guide.
It's hard to squeeze everything in that you want to do so i understand the short time allotted for each location. It was a good mixture of sights and history. Japan is just full of beautiful places! Thank you helping us get to see more of it then we could on our own.
The price for the tour is beyond reasonable. It is worth so much more. I highly recommend taking a tour with this company.

Our tour was perfect. it was more fun because of Saturo San and the driver(sorry i forgot the name, but he even gave us a parting gift which he drew himself) treated us not as guests but as friends. they made sure that we are comfortable and they are very knowledgable about the tour and about Japan. Saturo San made sure that he answered all our questions before the tour ends. the only thing is the time in Gotemba outlet, I didn't have enough time for shopping. but it was still ok! will highly recommend this to my family and friends.

it's really convenient and more fun if you have a tour guide and a private van especially when you're travelling with kids.

:)

Norikosan, our guide made the day really memorable. She kept the day simple, on track and her local knowledge was invaluable.

The visit to the Tokyo skytree was easy - no waiting in line, Norikosan purchased the tickets and fast tracked our group.

Odaiba's giant robot - she knew that the best time to see this was in the evening and Norikosan made sure that we arrived just as the show was starting - made my day

Veltra have a great team on the ground in Japan.

We enjoyed our full day tour. It gave us a feel for the city and met our expectations for a reasonably priced tour experience.

Lunch was quite good and there was plenty to eat. We got on the bus at 8am and the lunch stop was after 1pm, so I’d recommend taking snacks to keep you going.

The bus pulled-up in a couple of awkward places, making it difficult for some of passengers to get on and off at destinations.

Overall though, I’d recommend it.

We did the all day tour. Our guide in the morning was wonderful great English and did a good job of keeping group together and on time. The afternoon tour was very unorganized and rushed. Tour guide English was average talked muffled into microphone and did not keep the group together would walk a few steps stop and wait for everyone very disappointing! Also return service to hotel is long and exhausting!

We had a fabulous tour of Tokyo with Tom as our guide! He was so kind, informative, and interesting. He picked us up at the cruise port right on time and showed us as many highlights of Tokyo as we had time for, and we loved them all. We saw a really nice variety of Buddhist temple, Shinto shrine, Imperial palace as well as more modern shopping and government districts. We had a great driver too who dropped us off close to whereever we were going. Tom was flexible about our needs. We requested one of the department store food halls for lunch, and he took us to a great one and found a nice rooftop area for us to eat at. It was so fun to have Tom guide us through the hall and explain the food to us. After the trip, Tom sent us all pictures and a journal of the day—so thoughtful! We loved Tokyo and Tom and can’t wait to return and schedule more tours with him!

Tom, our tour guide was simply fabulous. He arrived at our hotel on time and had a driver with him. He explained our plan for the day and asked if we wanted to alter anything. It was raining that day so he suggested an alternate tour so we can get the most out of the experience. Instead of going to the Pagoda to view Mt Fuji ( which wouldn’t happen because of the fog and rain), we decided to visit the natural ice cave and wind cave instead. It was such an adventure and me and my girlfriends had so much fun. We then went to an authentic tic Japanese restaurant for lunch by the lake, did the ropeway, went to a Sakw brewery and finished off with a bath at the hot springs. If tpu’re thinking of a day trip to MT Fuji, hiring Tom is the only way to go! And he spoke perfect English :)

Thank you so much for a wonderful day Tom!!

Overall tour was excellent. Long drive, but that was to be expected. Nori was friendly and informative.
Climate control in van needed to be more efficient.
Lunch stop location was excellent. Participants pay for own lunch, not included with tour price.
Tour stops were not the typical tourist stops, but more local attractions which were wonderful and not at all crowded.

I joint this tour with my parents, who tey are senior citizen
The guide very friendly and helpful to all the members or this tour especially for my parents
Time schedul very tight but arrange very well, so we can enjoy and follow all the tours even rainy in Nara

Buffet lunch very delicious

Everything are well

I felt a bit cheesy having to book a tour to see places on Tokyo that you could just take the train to go see, but it was worth it. Our tour guide was down to earth and knowledable. Learned a lot about Japan while on the tour, as well as enjoyed being stress free with being on a bus rather than navigate the city myself. No one batted an eye when I ordered wine with my lunch, and others even joined. Would recommend. Get the skytree tower included, as it was amazing to see once up there.

The staff and Bus are good.The Bus is ok and sitting only on top floor and due to Sun Shine very inconvenient and very hot.
Need to take care of this.

Overall the tour was a great experience for me and my family.

Our guide Taiji was very knowledgable about the places we visited and was very flexible and accomodating to our plans. He was also very engaging towards the group.

We would definitely engage him again when we tour Japan again and strongly recommend him to travellers.

Very good tour, complete value for money. Guides are very pleasent and helpful

We were picked up on time by our guide Tom Harada. He was very throughout and thoughtful in planning what we should visit and made all the different sites arrangement efficiently . He is knowledgeable about the itinerary on hand . His approach is filled with dedication and heart . I would recommend to anyone looking for an English speaking guide to reserve Tom Harada. You will not be disappointed.

Hop on/off bus offer convenient way for quick sightseeing. Bus schedule is on time. Be aware there is no lower deck seating. Passenger need to be able to ascend steep steps to upper deck.

they would not allow you to sit on the bottom level although it was extremely hot and started to sprinkle. Bring an umbrella for shade and rain.

The bus never came during the allotted time.

The bus did not make a stop like it was supposed to. The lady would not allow us to get off when there is clearly a stop on the map they give.

I spent a lot of $ on cab rides because they never came by the stop. We were 20+ minutes early.

Guide was very helpful. Food was great. We had to cut short our tour due to a commitment and she helped us manage the public transpo in tokyo which can be nerve wracking

very nice tour, wonderful tour guide, good driver, on-time.

The day was hot as hades. There is no cover, we were told not to go downstairs and we were also told not to use umbrellas to help with the sun. It would be nice to add 2 more busses on the Roppongi loop, there is way too much time between busses.

Decided last minute to take a bus tour as in it was 10:00 AM and we bought the tickets online and got on the tour bus at 1:00 PM! (There are times running throughout the day). No issue getting our information and the staff was extremely helpful and pleasant. They even helped us find out information regarding other landmarks in the city and typical tourist questions like where to eat, shop, and metro stations near landmarks. Highly recommend it and would do it again!

Our tour guide could not have been more informative or funny. She was hilarious and we recommend she does stand up comedy. She was very timely and knew every answer to every question anyone asked. We really loved Tomoko and thought she did an incredible job. We got so much done during our tour.

My mom and I were at the meeting location 10 min before check in time (as stated to do so on the itinerary) and the bus/your guide didn’t arrive until about 15min past our check in time which caused us to stress thinking we were in the wrong spot and potentially missed the tour. When the tour guide did show up she didn’t really say anything just promptly motioned for us to follow her to the bus. Our tour guide was very sweet and knowledgeable. She was very clear with directions and meet up times. Some things I found misleading (besides the pick up time) were regarding the Imperial Palace and the “lunch buffet”. When we visited the Imperial Grounds, we didn’t get to see anything other than a very small garden a few steps into the grounds. I know not all areas are accessible to the public or all year round but we saw more of the Palace by briefly driving by in the bus which was unfortunate. Secondly, the lunch we were provided was not a buffet. We all chose between grilled salmon, grilled chicken or a vegetarian dish with two pieces of steamed carrot/broccoli/potato a small cup of vegetable soup and two small (dry/hard) buns :( when I asked the guide if we were able to get the buffet lunch as I referred her to the online day plan she said, “oh that information is very old”. The view from the restaurant was amazing and enough to make up for it but it was a little disappointing when I was expecting to have access to more of a variety. Overall, it was a good way to see some amazing/beautiful parts of Tokyo with added guidance and transportation but I suggest the website be updated to avoid further frustration from customers expecting what they signed up for.

This service worked out wonderfully! My wife and I decided last minute to do a tour bus ride to visit spots around Tokyo. When I say "last minute" I mean at breakfast around 0800 we decided to do the hop on hop off bus tour at 1030. From the time I booked it on my phone and when we checked in, the Representative already had our information printed out and confirmed our activity. Check in was smooth. The bus ride tour was perfect for us. We were able to hop off and visit a few popular locations. All in all, it was a great experience. I will use Veltra, again. Thank you.
EB

We (2 adults) visited Tokyo during the Sakura season and were fortunate to have Tom Harada as our personal guide for a whole day. The driver was a colleague of his who normally does Chinese guided tours so we had two very nice professionals on board.
On our way to Mount Fuji Tom asked us thoroughly about our interests and what we would prefer to see. So he made an individual plan for us and it was great.
The weather was perfect and we had a beautiful view of Mt. Fuji.
Tom knows literally EVERYTHING and he is also very entertaining.
He is not only the perfect guide who can read his clients very well and adapt to that but he is also a great photographer. This has probably something to do with his former job. He took beautiful pictures of us always telling us where to stand so the light and the view would be better.
He took us to a great restaurant for lunch.
We could tell that he is very passionate about what he does and that genuineness is great to see and that is exactly what makes this tour so special.

We strongly recommend this tour for everybody visiting Mt. Fuji.
It was one of the best experiences we had in Japan.
And make sure you ask for Tom.

I had a great time on this tour. I saw many attractions as well as learned the history (how, where, why's) to the culture or architecture that we saw on our walk. Our guide even was very agreeable to help us purchase products during our stops into shops/bakeries/boutiques along the way. The time went by so quickly I was sad that it was over. Her knowledge of English was superb!