Reviews by Disappointed
Last review on 2022/06/30
# of Reviews: 1
Disappointed
Posted on: 2022/06/30
The maps are not helpful. Once out of the cove, it was hard to find the landmarks to orient ourselves. Did not see any fish or turtles while snorkeling. The wind was so strong and guides did not give advice on how to navigate in high winds- were paddling hard on right side trying to go left but kayak continued to go right. Upon finally making it back to the cove the guides did not get up from their seats, didn’t assist us getting out of kayaks and just told us to put the paddles and life jackets back ourselves.
Would not recommend.
Reply from activity provider
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| Attended as: | Families | ||
| Activity Date: | 2022/06/28 | ||
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Was this comment helpful?
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Aloha. I am sorry to hear that you had a disappointing experience kayaking and snorkeling with us. And sorry that you did not find our map or our staff's instructions helpful. Was there any information missing from our map or anything that we could have added to the map to make it more helpful? Any feedback would be appreciated as we would love to improve if possible. Unfortunately we can never guarantee wildlife sightings. The animals are always there, you just have to be in the right place at the right time. I'm sorry that they weren't there for you that day. And although we are in the flattest bay on the island, we are still exposed to the wind and conditions, and there is almost always wind involved in ocean kayaking. But very sorry again that overall your experience was disappointing.