Disappointing
Posted on: 2022/04/29
We chose this company due to the reviews, but unfortunately we were disappointed with the reality. The guy checking us in was fine, but very serious and not really friendly. The weather was pretty windy, so the conditions were not easy. However we were given no guidance from the staff on how to deal with this, or any tips. When we asked where we should aim for to reach the sandbar, we had the very unhelpful advice of 'its kind of where that yacht is now, so head for that'. Bearing in mind the yacht was moving! It would really have helped to have some clear markers or something to aim for, especially when wind and tides are taking you in the opposite direction! We got lots of don't go here or here' but not much else.
While the sandbar is around 1.5 miles out, so not too far, it really required knowing what you are doing, and some real strength to cope with strong winds and currents to reach it. Otherwise it could have been very dangerous. The sandbar was really interesting to see when we got there, but the strong winds bashed the kayak around so much we couldn't stay too long. Obviously that's not this company's fault though. Overall it wasn't what I expected and a bit disappointing unfortunately.
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| Attended as: | Couples | ||
| Activity Date: | 2022/04/27 | ||
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Aloha, I am very sorry to hear that your experience was a disappointing one. Unfortunately the wind/conditions are something we cannot control, and 1.5 miles in ocean conditions is quite a long paddle. You are correct, it definitely does require a good bit of strength and paddling ability. So, it's great that you made it to the sandbar in those conditions. It sounds like you did a good job finding your way and paddling in some challenging conditions. I am more sorry to hear that you didn't find our staff's instructions or briefing to be helpful. They limit how many characters my response can be, but we'd love to give you a better answer to your concerns if you want to email us directly. But I'm sorry our instructions fell short and weren't as helpful as they should have been, and sorry that led to a disappointing experience. Thank you for your feedback. That is very much appreciated, and hopefully something that we can use to improve our process for the future. Mahalo.