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All Reviews for Shared Honolulu Airport Shuttles in Oahu
Overall Rating
Reviews
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Love price not so love service
Reviewed by: Hawaii love93, 2022/04/29I love the price as $30 for round trip airport and hotel but not the best customer service.
When I got there, I called the number they said on web and email. The guy’s voice was like he didn’t even want to talk… so not professional.
I was waiting for the place and the driver called and he told me to wait about 10 more minutes so I didn’t mind.
The driver arrived and I saw some people got into the van. After the driver picked up us, he asked us where is our hotel individually. They already know where we stay when we booked the shuttle but still asked us.
When he went to the different terminal pick up place and picked up one more couple, he actually returned where we were picked up again.
I was tired since it was late and it’s wasting time. And after he started driving towards Waikiki he got the first hotel to drop off someone, he got annoyed by one of us said wrong hotel name or he didn’t hear right, and he asked us again where we stay!
When we booked the shuttle we already submit the name of hotel, address and phone number so I think the driver already has the list where we stays. It’s not professional and they do business and they should know better.
So I feel price is good but not great compare to Roberts Hawaii and some other shuttle service.
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/04/27 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Funny Driver!
Reviewed by: Krystal W., 2022/04/09No complaints..They call you to confirm pickup which is great. My family was Picked up in a Mercedes Shuttle van on time along with other families-this was not an issue. Everyone was seated comfortably. The Driver was fun and got us to the airport on the fly. Cheap service. Highly Recommend! Will use again.
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| Attended as: | Families |
| Activity Date: | 2022/03/17 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A very good experience for a tired traveler.
Reviewed by: Laurence Test, 2022/04/01The van was there at the pick up time, and I had a good trip to Waikiki. Will use the service again for my return to the airport on May 3.
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/03/30 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A great ride.....
Reviewed by: Dave, 2022/03/03I scheduled a ride from the Honolulu airport to my hotel. Called when I had my luggage and the very nice van showed up about 15 minutes later. Our driver was wonderful, talkative and personable. Very welcoming for my stay in Honolulu. I'm looking forward to my return trip to the airport in a couple of days.
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/03/01 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Shuttle service
Reviewed by: Vicki Freytag, 2022/02/24I liked how they contacted me and they are very friendly and helpful
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| Attended as: | Couples |
| Activity Date: | 2022/02/22 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
On-time and friendly
Reviewed by: Lisa, 2022/01/27We had a ride from the airport to our hotel and back again. The driver called to confirm with us and to confirm the pick up location. He was very friendly and helpful. We had a great chat. It was affordable and very easy.
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| Attended as: | Couples |
| Activity Date: | 2022/01/24 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Outstanding service
Reviewed by: JCAgui, 2022/01/18As soon as I landed I called the service and within a few minutes I was sitting inside a clean large van with the AC keeping me nice and cool. The drive to the hotel was quick and I even got a few food pointers.
On my departure, my ride arrived earlier than I expected, which was great because I didn't want to deal with the long lines at the airport. It was new years and I was really excited that I had a service that was there for me. I got to see some of the fireworks as we were arriving at the airport which made for a great departure. Thanks again for all the great service!
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/12/25 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
shuttle ride
Reviewed by: eldon, 2022/01/01the driver was early;
people after me were not so late;
the driver got a huge tip from me
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/12/30 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute
Reviewed by: Marcela, 2021/12/09Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute with my credit card provider
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| Attended as: | Couples |
| Activity Date: | 2021/12/07 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Solid service
Reviewed by: Liz, 2021/11/28Professional, affordable, timely. Everything I wanted from a shuttle.
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/11/26 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Great Service!
Reviewed by: Jim, 2021/11/17I used VELTRA for transportation to and from Honolulu Airport. BOTH directions were wonderful. When I came in, I went to the wrong pickup location at the airport. When I called to let them know that the van wasn't there, they just said to stay where I was and they radioed the driver and he drove to where I was to pick me up. Totally my mess up.
On the return to the airport 5 days later, the Van was right on time for pickup in front of the hotel. The driver was great. Wouldn't let me lift my luggage. He had a great personality and great knowledge of the islands. We also only made 4 stops to pick up other people. Most of the other companies make 5 or 6 stops.
I will definitely use them again, and I highly recommend them for all transportation needs.
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/11/15 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Not bad
Reviewed by: Megan Rish , 2021/10/02The driver was early which was nice. He talked with each passenger as they got onboard. It wasn’t too bad.
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| Attended as: | Couples |
| Activity Date: | 2021/09/12 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Wonderful Experience
Reviewed by: Megan Rish , 2021/09/07Our driver was a wonderful person. Very friendly and gave us a run down on how things worked here. We look forward to using them again.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2021/09/05 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Pre-booked and organised prior to holiday
Reviewed by: Kerrie Clayton, 2019/12/29Perfect time after disembarking the ship, hassle free and relaxing way to get to hotel after cruise.
| Rating: | |
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| Attended as: | Families |
| Activity Date: | 2019/11/30 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Very Pleased!
Reviewed by: Scott, 2019/07/02The booking process was easy. The shuttle was on time and the loading process was efficient. We were at the airport within 20 minutes of boarding the shuttle. The driver was courteous and gladly assisted us with our luggage. Would not hesitate to use this service again!
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2019/06/29 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Airport shuttle
Reviewed by: P Brackbill , 2019/05/21Great! Pickup was early & efficient! If traveling back to Hawaii I will use Roberts again. Driver was very friendly & professional.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2019/05/18 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Great
Reviewed by: Brenda, 2019/05/14Convienant and the driver was entertaining!
Would definitely use this service again.
Bus was clean and driver kept everyone laughing as we got to each hotel stop.
| Rating: | |
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| Attended as: | Friends |
| Activity Date: | 2019/05/11 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Hawaii
Reviewed by: Clo, 2019/05/08Very well organised delivered us to the hotel door from the cruise ship terminal
| Rating: | |
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| Attended as: | Friends |
| Activity Date: | 2019/05/05 |
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Honolulu Cruise Ship Shuttle by Speedi Shuttle [Open Soon]
Excellent door to door delivery.
Reviewed by: Pat, 2019/05/08As I cleared the port exit, there were a number of transportation representatives from various companies, but it only took a short time to find Speedi Shuttle's. I was then directed to another representative outside of the building. My reservation on the shuttle was for 9:00, and by 9:15 I was on my way to the airport. Excellent door to door delivery. Thank you!!!
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2019/05/05 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Great Service
Reviewed by: Adrienne, 2019/05/07We received prompt service! A representative walked us from baggage claim to the shuttle.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2019/05/04 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
No update on time of departure
Reviewed by: Wendy, 2019/05/06To be fair we did arrive off a large ship however we paid for a transfer and were given no instructions as to were to go.After waiting in a long line for 30 minutes to use an exit that was for taxis and private tours we asked if there was another way out to meet a private transfer and were directed to another exit. After we found the representative we were told to stand by the wall, no update was given to us and we waited almost an hour for a bus to arrive to transport us to our hotel. I think it would have been a good business practice to come and give us an update we were standing with a large group of people some of who were elderly and there were no seats where we were told to stand ,as none of us had updates they were afraid that if they moved to find a seat they would be left behind
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2019/05/02 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
cruise transfer
Reviewed by: Mary K, USA, 2019/05/03We arrived off the ship and found our Robert's Hawaii person right away. They transferred us right to the airport as we requested. No problems at all. On Time!!
We would use Veltra services again.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2019/04/29 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Best shuttle in Hawaii
Reviewed by: ManiH, 2019/04/29Timely pick-up. Courteous driver. Splendid ride. Makes you come back again.
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2019/04/26 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Great Service
Reviewed by: J&R, 2019/04/22Pickup at pier upon arrival smooth. Transfer to airport 4.55am the following morning on time. A pleasure to deal with.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2019/04/19 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Shuttle to Hotel
Reviewed by: Karen, 2019/04/15The pickup at the Honolulu airport was timely and professional. It was very easy to identify the Roberts employee and he was very courteous and personable. The transport vehicle was outstanding - very clean and extremely comfortable. I highly recommend this as the best way to get to your hotel from the airport at a reasonable rate.
| Rating: | |
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| Attended as: | Families |
| Activity Date: | 2019/04/07 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Family Holiday of a lifetime
Reviewed by: Jerome , 2019/03/22Great service well mannered staff excellent time efficiency very accommodating extremely helpful
| Rating: | |
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| Attended as: | Families with Young Children |
| Activity Date: | 2019/03/19 |
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Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Shuttle to cruise ship from hotel
Reviewed by: Pat and Meg, 2019/03/05On time, professional service. Clean vehicle, enough room for all
| Rating: | |
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| Attended as: | Families |
| Activity Date: | 2019/03/02 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Adequate transportation to hotel.
Reviewed by: Ed K, 2019/02/27Dumped us off at the corner road to the hotel with 5 bags to haul ourselves saying vehicle wouldn't fit to go to lobby. They have smaller vehicles because I saw one arrive the hotel another day. They should know which vehicles accommodate which hotels and plan accordingly. Won't use this service again. Price too high for the inferior service provided.
| Rating: | |
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| Attended as: | Friends |
| Activity Date: | 2019/02/18 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Ok, but won't use again.
Reviewed by: Ed K, 2019/02/27Picks us up at corner of road, not at hotel lobby. Had 5 bags to maneuver ourselves.
| Rating: | |
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| Attended as: | Families |
| Activity Date: | 2019/02/25 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
nothing special mini bus was dated , driver was not very friendly
Reviewed by: Sally, 2019/02/20The only thing good about the ride is they showed up on time, we didn't have that many extra stops and we got to the airport at the time I wanted to be there.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2019/02/17 |
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Reply from activity provider
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HawaiiActivities.com is part of VELTRA, the world leader in online tours & activities services
Aloha,
We appreciate the feedback and while we are currently the top-rated shuttle company in Hawaii, I am sorry to hear you had a less than favorable experience. I would like to address a couple points, one being the driver going around the airport back to where you were originally picked up. Guest was a little late getting out and instead of having guest wait for the next shuttle we made the decision to go around to grab them. Something we would do for all of our guests to minimize their wait time. Driver also verbally confirms hotel destinations with guests on the vehicle as you would be surprised how many people enter the wrong hotel when making the booking.
Also, we are putting all reservations staff through mandatory customer service and phone etiquette training.
Thank you again for the honest feedback. We will take it to heart so as to improve the guest experience.
Aloha,
Fly Shuttle & Tours