Stan N's activity reviews | Book tours, activities & fun things to do on HawaiiActivities.com

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Reviews by Stan N
Last review on 2017/09/20
# of Reviews: 2

On time, most pleasant, and very helpful

Posted on: 2017/09/20

My experience with Veltra was as good as the last time I used them. The shuttle was at my location right on time. The driver helped me with my luggage, sped us to the airport safely and without a hitch. The music in the coach was "groovy" and it was a great ride right to my departure point.

Rating: star
Attended as:Solo Travelers
Activity Date: 2017/09/17
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Great going, not so returning

Posted on: 2015/08/01

My shuttle from HNL to my hotel was flawless. The bus was waiting for me when I had retrieved my luggage and the driver whisked me to my destination without a hitch. Hew as pleasant and accomodating. The shuttle was clean and comfortable. Glad it was air conditioned as the temperature was near 90 and so was the humidity!
So, that is the good news. The shuttle service was so good, I elected to use them for my return trip to the airport. A 4:30am pick up was arranged and I was there at the location and time as instructed. In my confirmation it instructed me to call the shuttle service if the shuttle did not arrive within 15 minutes past the pick up time. 20 minutes after that time, as no shuttle had arrived, I called. What I received was a recorded message that the office did not open until 8:00am and to call back at that time. What is wrong with that picture?
Fortunately, a cab was at the hotel. I hired him to take me to the airport ($40.00 plus tip) but I had no choice. That was not good.
However, to the credit of the shuttle service, when I arrived at my destination, I called their office and told them what happened. They apologized and said the driver was running late and missed the pick up time. They offered to (and did promptly) refund my shuttle fee.
I will give them another try on my next trip back to Hawaii but if my departure time is before their office opens, I think I will look for another way to get to the airport. Who needs that stress?
I hope this helps other travelers.

Rating: star
Attended as:Solo Travelers
Activity Date: 2015/07/12
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