K. Davis, CA's activity reviews | Book tours, activities & fun things to do on HawaiiActivities.com

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Hawaiian Islands

Big Island Categories


Reviews by K. Davis, CA
Last review on 2018/07/23
# of Reviews: 1

False advertising

Posted on: 2018/07/23

I would rate the tour outstanding, but the only reason, I chose good was due to the fact that I had to pay for my lunch. I signed up and paid for the Gold Package, which was supposed to include a prepaid lunch. To my surprise, after I boarded the bus, the driver announced that lunch is no longer included and we would have to purchase our lunch. Ordinarily this wouldn’t be a big deal, but when I pre-pay for something, I expect to receive what I paid for. You need to remove “Gold Package with Lunch “ from the website.
Other than that, the tour was great. Our driver/tour guide Tommy was hilarious and very informative about the island.

Reply from activity provider

Aloha! Thank you very much for taking the time to post about your experience. Due to Hawaii Volcanoes National Park closure the tour itinerary has been temporarily modified and unfortunately the "Gold Package with Lunch" is not available at this time. We apologize for the inconvenience and the website is now reflecting the correct tour schedule. Our Customer Service Team will contact you on a separate e-mail shortly.
Our Company appreciate receiving your concerns - we welcome all feedback, overjoyed and unfavorable, this is the best way for us to improve our services as well as the activities offered on our website! We hope your Hawaii vacation will be a memory to remember to make you want to come back and visit us again.

Mahalo Nui Loa,
VELTRA Customer Support

Rating: star
Attended as:Families with Young Children
Activity Date: 2018/07/18
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