Reviewed by: トランポリン
I booked a day pass tour with transportation included. It was cloudy that day, so it was very quiet. The venue opened at 10:30, and I was able to enter right away. The locker instructions were easy to understand, and I could rent one without any hassle.
Thanks to the low crowd, I was able to enjoy the attractions without much waiting. However, due to the limited number of staff, some attractions were closed at certain times, so I recommend adjusting your schedule accordingly.
For lunch, I found hamburgers and pizza at the concession stand, which I could enjoy on a nearby bench. The area was more compact than I expected, and since it was not crowded, I was able to experience all the attractions and have plenty of fun until the bus departure at 15:00.
The attractions were more thrilling than I anticipated, making me want to experience them again and again. I definitely want to go back!
1日利用券の送迎付きツアーを申し込みました。
この日は曇りだったので、非常に空いてました。10時半開場で、すぐ入場することができました。ロッカーの案内もすぐわかることができ、簡単に借りられました。
空いているおかげで、アトラクションにもほとんど並ぶことなく乗ることができました。ただし、スタッフの人数も少ないせいか、時間帯によっては閉まっていたりしたので、時間をズラして回ることをおすすめします。
昼ご飯は売店でハンバーガーやピザが売っていたので、近くのベンチで食べることができました。
広さは思ったよりもコンパクトで、空いていたので、ひと通りのアトラクションを体験することができ、15時集合のバスまで十分に楽しむことができました。
アトラクションは思ったよりもスリルがあったので、何回でも体験したくなるものばかりでした。
是非とももう一度行ってみたいと思います。
| Rating: | |
|---|---|
| Packages: | 【期間限定 割引キャンペーン】1日パス / 送迎付き |
| Attended as: | Couples |
| Posted on: | 2019/06/27 |
| Activity Date: | 2019/06/24 |
Reviewed by: ばあばあ
I had heard that the sunset cruise is a classic experience in Honolulu, so I decided to participate at least once. It was a pretty large ship, and I was glad I boarded.
サンセットクルーズはホノルルでは定番中の定番と聞いておりましたので
一度はと思い参加しました。かなり大きな船でやっぱり乗船してよかった。
と思いました。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2019/06/26 |
| Activity Date: | 2019/06/13 |
Reviewed by: hotaruika
We participated with our 4-year-old daughter. She has a food allergy, so it was helpful to check the allergy information on the menu. Naturally, we ended up choosing a buffet course with many options she could eat, and the buffet menu was delicious; our daughter ate the most after arriving in Hawaii. There was a section where we could dance with the dancers, and surprisingly, our daughter showed interest, so we participated together. She seemed a bit shy but did her best to dance, creating a lovely memory. I was a little surprised by the high prices for alcohol and photos, but overall, we were satisfied with the experience.
4歳の娘と親二人で参加しました。娘に食べ物アレルギーがあり、メニューのアレルギー情報を確認でき助かりました。必然的に食べられるものが多いビュッフェコースになりましたが、ビュッフェのメニューもおいしく、娘もハワイ上陸後一番たくさん食べていました。ダンサーの方と一緒に踊るコーナーがあり、驚いたことに娘が興味を示したので親子で参加させてもらいました。少し恥ずかしそうでしたが頑張って踊っており、良い思い出になりました。アルコールと写真の料金が高い点に少し驚きましたが、あとは満足のいく内容でした。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/06/26 |
| Activity Date: | 2019/06/03 |
Reviewed by: のんきのこ
I considered various locations to watch the fireworks limited to Friday, but to secure a spot, I signed up for this tour. As the meeting time approached, the meeting place was extremely crowded with people participating in the same tour, and I wondered how it would turn out. However, once we boarded the bus and arrived at the port for departure, we were smoothly guided to our seats on the boat.
We took our plates from the dinner buffet in order from the nearest seats, and when everyone had finished, the hula show began. We enjoyed various hula performances with changing songs and costumes. The fireworks started right at 8:00 PM. For about five minutes, watching the fireworks and the night view from the boat was truly an amazing experience.
金曜日限定の花火を見るために、場所などを検討しましたが、確実に場所をおさえるため、このツアーを申し込みました。
集合時間間際になると、集合場所には同じツアーに参加する人で大混雑していて、どうなることかと思いましたが、バスに乗り出航の港に着くとスムーズに船の席まで案内してもらえました。
ディナービュッフェを近い席から順にお皿にとり、みんなが取り終わったころにフラショーが始まりました。曲や衣装を変え、いろんなフラを楽しむことができました。
花火は20時ちょうどにスタート。
約5分間、船上から見る花火と夜景は本当に気分が最高でした。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2019/06/25 |
| Activity Date: | 2019/06/21 |
Reviewed by: ako.1519
It was my first time.
I wasn't expecting much from the lobster and steak, but they were very delicious.
We were blessed with good weather, and we were able to see the sunset and fireworks beautifully, and everyone I went with was very happy with the final show.
I definitely want to make a reservation for next time!
初めてでした。
お料理のロブスターもステーキもあまり期待していなかったのですが、とてもおいしかったです。
お天気に恵まれて、サンセットも花火もきれいに見ることができましたし、最後のショーも一緒に行ったみんなもとても喜んでくれました。
また、次回もぜひ予約したいと思います!
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Friends |
| Posted on: | 2019/06/25 |
| Activity Date: | 2019/06/21 |
Reviewed by: June
My family had a great time. Thanks Riley and your team for an outstanding customer service, very well organized and awesome hospitality.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/21 |
Reviewed by: みらさん
I participated in the 3-star course. Our seats were on the edge, but the hula dance show featured dancers coming to the sides as well as the center, so we could see it up close and it was very impressive! During sunset, we were able to leave our seats and watch from the deck. It was amazing to see the beautiful sunset and the red Diamond Head! We were also very satisfied because we got to see fireworks at the end of the day!
3スターのコースで参加しました。私たちの席は端の方だったのですが、フラダンスのショーは中央だけでなく端の方にもダンサーさんが来て踊ってくれるのでとても近くで見ることができ迫力満点でした!サンセットの時間帯になると席を離れてデッキから見ることができました。美しいサンセットと赤色になったダイヤモンドヘッドも見ることができ最高でした!この日は最後に花火も見れたので大満足でした!
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Families |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/14 |
Reviewed by: みらさん
We participated as a family of three because we wanted to see the sandbar. Since two of us can't swim, we were looking for a tour that would be easy for non-swimmers to join, and we found this one.
The Angel Sea was very beautiful! Perhaps due to the timing, the sandbar wasn't visible, but the water's clarity was incredible! We learned how to use the snorkeling gear and had a fun experience in a safe area. We also got to see sea turtles from the boat and throw bread to the fish, which was a unique experience. The hamburger we had on the boat was delicious!
サンドバーが見たくて家族3人で参加しました。3人のうち2人が泳げないので、そういう人も気軽に参加できるツアーを探してたところこちらのツアーを見つけ、今回参加してみました。
天使の海はとても綺麗でした!時間帯のせいか中洲は現れてなかったのですが、海の透明度が半端なかったです!そこでシュノーケリングの使い方を習い、安全な場所で楽しく体験出来ました。また、船から海ガメを見ることができたり、魚にパンを投げたり今までにない体験が出来ました。船の中で食べたハンバーガーは美味しかった!
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/13 |
Reviewed by: Frances
We took my parents, brother and daughter to our first luau and we really had a good time. The show did not disappoint and we really loved all the activities prior to dinner and show. We will have to watch it again with our son next time we come back to Hawaii.
| Rating: | |
|---|---|
| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/19 |
Reviewed by: Dee
Loved the volleyball game- perfect fun for my teenage boys! We saw lots of turtles and a Ray! Enjoyed the excursion!!! Thanks to you- a happy crew
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/21 |
Reviewed by: ハロン
I was too drunk to eat much at the buffet, and it was disappointing that my seat wasn't by the window. However, the sunset from the deck was really beautiful! The staff also worked hard to create a lively atmosphere, so the show was great too!
酔ってしまってビュッフェがほとんど食べれなかったのと、席が窓のところじゃなく残念でした。
でもデッキに上がってみた夕日はすごく綺麗でした!
スタッフも盛り上げようとがんばっていたので、ショーも良かったです!
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/18 |
Reviewed by: Diane T
This tour was wonderful. I’d been to Pearl Harbor years ago with family. The tour added an xtra touch - our tour guide, Marlon, was an added bonus. He spoke with reverence and compassion and gave us a lot of local information and history. Definitely recommend!
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Families |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/21 |
Reviewed by: マナティ
I had always wanted to go after seeing it on TV and in magazines, but it was incredibly small, and I was able to go around it in no time. The slides were all quite similar, and I wished there were more regular pools. Moreover, the wave pool requires an additional fee, and the lockers are expensive, so they really charge you for everything.
The good points were that it was very empty and the hamburgers were fairly tasty. The Shaka was interesting.
テレビや雑誌で見ててずっと行きたいと思っていたのですが、めちゃくちゃ狭くてすぐに一周周れてしまいました。
スライダーも、同じようなものばかりで、普通のプールがもっとあればいいなと思いました。
しかも、波乗りするプールは別料金だしロッカーも高いし、何かとぼったくります。
良かった点は、めちゃくちゃ空いてたことと、ハンバーガーがまあまあ美味しかったことくらい、、、。
シャカは面白かったです。
| Rating: | |
|---|---|
| Packages: | 【期間限定 割引キャンペーン】1日パス / 送迎付き |
| Attended as: | Friends |
| Posted on: | 2019/06/23 |
| Activity Date: | 2019/06/20 |
Reviewed by: オッコ
Yuki, the Japanese staff member, accompanied us and provided various explanations. It was clear that the other staff members were also attentive to safety. The hamburgers we had for lunch were delicious. Since we went out on a sunny day, it seemed that members who used sun visors also got sunburned on their heads. Don't forget hats and sunscreen!
We had a valuable experience encountering sea turtles and swimming around the coral reefs while snorkeling. It's understandable that there are repeat visitors.
日本人スタッフユキさんが同乗、色々説明していただき、また他のスタッフも安全に配慮している様子がうかがえました。お昼のハンバーガーが美味しかったです。晴天日に出かけたので、サンバイザー使用のメンバーは頭も日焼けしたようです。帽子、日焼け止めなど忘れずに!
うみがめとの遭遇、シュノーケルでサンゴ礁の周りを泳いだり、と貴重な体験をしました。リピーターの方がいらっしゃるのも納得です
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2019/06/22 |
| Activity Date: | 2019/06/12 |
Reviewed by: マッキー
The view from the ocean was very beautiful, and it was great. The show was easy to see as the dancers performed up close, and there were many different types of dances showcased, so I was never bored. It was full of Hawaiian vibes, and I was very satisfied.
海からの景色がとても綺麗で良かったです。
ショーも間近で踊ってくれるので見やすく、沢山の種類のダンスが披露され全く飽きず、ハワイ感たっぷりで大満足でした。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the shows and the scenery. Please do come again. All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
ショーや景色をお楽しみ頂けました様で大変嬉しく思います。
是非またお越しください。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2019/06/22 |
| Activity Date: | 2019/06/16 |
Reviewed by: Brent J
Great people and entertainment. Definitely recommend this show to anyone
Aloha Brent,
Thank you for your comments about our luau, We certainly appreciate you taking time out of your valuable vacation to spend a night with our family! Yes, we have at least 3 generations of family members that work for the luau from our office staff, performers, and to our maintenance crew. We hope you will share you memories with your friends and family at home where you come from! Again, thank you for coming to our luau....we know you could have chosen to do anything else, but you came to visit us!
Sincerely,
Paulette W
Executive Director of Sales/PR
Germaine's Luau, Inc.
| Rating: | |
|---|---|
| Packages: | Plumeria Package: VIP Seating, 3 drinks & Kukui Nut Lei |
| Attended as: | Families |
| Posted on: | 2019/06/22 |
| Activity Date: | 2019/06/19 |
Reviewed by: くろまめさん
There was no BBQ, and the buffet was quite terrible. I would recommend not ordering it. Everything else was satisfactory, but you should definitely avoid the BBQ plan.
BBQ は無く、かなり酷いバイキングでした。
頼まない方がいいかと。
他は満足ですが絶対にBBQプラン頼まない方がいいです。
| Rating: | |
|---|---|
| Packages: | デラックス・パッケージ(BBQビュッフェランチなど含む) |
| Attended as: | Couples |
| Posted on: | 2019/06/22 |
| Activity Date: | 2019/06/19 |
Reviewed by: Ortiz Family
The sunset dinner was truly a great experience. Everything was very well organized. We were served champagne to begin with and helped ourselves to fresh cheese, crackers and fruit trays. And those were left out for everyone the entire trip, which is beneficial when you have kids who might not like the whole dinner but still want to eat something. The entire dinner was fresh and tasty, and plentiful. Beverages were refilled as necessary but there weren't a lot of soda options. The sunset was beautiful. You just have to keep watch for the ideal time to take pictures of your experience. The entertainment was great, with music and dancers. Great experience overall!!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2019/06/20 |
| Activity Date: | 2019/06/16 |
Reviewed by: 匿名希望
Initially, I considered taking the city bus without a pickup service, but as of May 2019, there was no bus stop nearby, so I opted for this tour with a pickup service. Since I went on a weekday, the waiting time was relatively short, and I had a great time! It was a bit disappointing that the jacuzzi was closed and that the lazy river wasn't operating that day, possibly due to a shortage of staff.
最初は送迎なしで市バスで行こうか考えましたが、2019年5月時点、近くにバス停がなかったため、送迎付きのこのツアーを利用しました。
平日に行ったので、待ち時間も比較的少なく、楽しめました!
ジャグジーが閉鎖されていたこと、スタッフ数が足りないためか、流れるプール?は、その日実施していなかったのは少し残念でした。
| Rating: | |
|---|---|
| Packages: | 【期間限定 割引キャンペーン】1日パス / 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/06/20 |
| Activity Date: | 2019/05/28 |
Reviewed by: はわいこい2
I usually avoid these typical places, but this one was quite entertaining.
Honestly, I didn't expect much from the food, but the crab was delicious.
I was pretty much silent while eating, and there was unlimited refills.
Since I was eating crab, I completely ignored the show and the scenery.
Actually, the sunset only lasts about 20-30 minutes, so I wasn't sure which was the main attraction, but I did manage to get some nice photos of the sunset.
There were fewer Japanese people, and it was a mix of people from various countries, so I enjoyed the overseas vibe in Hawaii more than in Waikiki.
こういうべたなやつはだいたい外すのですが、なかなかこれはエンターテイメントありました。
料理も正直期待していなかったのですが、カニうまかったです
かなり無言になりました、おかわりし放題でした
カニ食べていたのでショーや風景はそっちのけでしたが
実のところサンセットの時間は20-30分だけです、どっちがメインかわからなくなりましたが、でもサンセットもいい写真とれました
日本人少な目というかいろいろな国の方入り混じっていてワイキキより
ハワイで海外気分が楽しめましたw
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 1スター(クラブレッグ、ステーキ、BBQチキン) |
| Attended as: | Couples |
| Posted on: | 2019/06/20 |
| Activity Date: | 2019/06/19 |
Reviewed by: べがった
I saw this breakfast on TV and was curious about it. I ordered the prosciutto crepe. It was delicious. There were about four types of juice available. Since it was all-you-can-drink, I tried various kinds. It was convenient because the tip was included.
テレビでこちらの朝食を見て、気になってました。生ハムのクレープを頼みました。美味しかったです。ジュースは4種類ほどありました。
飲み放題なのでいろんな種類のを飲みました。チップ込みなので楽でした。
Dear Begatta,
Thank you very much for visiting our Arancino di Mare location and for your kind words about our breakfast menu. It is truly a great encouragement for our staff. We sincerely look forward to your next visit.
Arancino Guest Services
べがった様
この度は、アランチーノ・ディ・マーレ店へお越しいただき、また朝食メニューについてお褒めのお言葉を頂戴し誠にありがとうございました。従業員の何よりもの励みになります。またのご来店を心よりお待ち申し上げております。
アランチーノ ゲストサービス
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/06/20 |
| Activity Date: | 2019/06/12 |
Reviewed by: Hyun Kyung Lee
I enjoyed this event very much because of the beautiful view and interesting stories about the stars. At about 8 to 8:30 pm, the sky was getting darker and darker. I was able to many stars in the sky with my naked eyes. However, if your eyesight is not very good, I recommend you bring your glasses or wear contacts. I was able to see the cluster of stars, Saturn, Jupiter, Mars and more through the telescope. I really liked it, especially because it is such a rare opportunity to observe the stars through telescopes.
Mahalo and Aloha. Keep reaching for the stars!!
| Rating: | |
|---|---|
| Packages: | Buy One, Get One FREE! Star Show at Four Seasons (Lagoon 1) |
| Attended as: | Families |
| Posted on: | 2019/06/20 |
| Activity Date: | 2019/06/18 |
Reviewed by: のーちゃん
The staff, including the waitresses and dancers, really entertained us. It was wonderful to see various dances right in front of us, especially with the quick costume changes.
とにかくスタッフがウェイトレスやダンサーにと楽しませてくれます。また衣装の早着替えによる様々なダンスが目の前でみれて素敵でした。
Thank you very much for joining our cruise. We are very pleased to hear that you had a wonderful time. Please do come again. All of our staff look forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
楽しいひと時をお過ごし頂けました様で大変嬉しく思います。
是非またお越しください。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 1スター(クラブレッグ、ステーキ、BBQチキン) |
| Attended as: | Families |
| Posted on: | 2019/06/19 |
| Activity Date: | 2019/06/16 |
Reviewed by: Phind
Meal was so wonderful! Even the veggie hamburger provided us was wonderful!
The dancers were so amazing! And entertaining! Entertained to well past docking!
If I had a suggestion it would be for the website to further explain, or make it easier to order the veggie burger.
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/19 |
| Activity Date: | 2019/06/16 |
Reviewed by: あんな
I went snorkeling for the first time. To be honest, I'm not a good swimmer and I was scared of not being able to touch the ground, but since I came all the way to Hawaii, I thought I should give it a try at least once. The ocean was so beautiful, and it was a lot of fun swimming while looking at the underwater scenery. I didn't see any dolphins on the first try, and on the second try, I was too tired and just watched from the boat.
For lunch, they give you a hamburger, and you can add tomatoes, lettuce, ketchup, and mustard while sitting down, so you don't have to worry. The hamburgers and snacks were delicious, and the view was stunning—it was the best! Many people got seasick, so I strongly recommend taking motion sickness medication in advance if you're worried about that.
初めてシュノーケリングをしました。
実は泳ぐのが苦手で地に足が着かないのも怖くて嫌だったのですが、せっかくハワイに来たので1回くらい…と思って参加しました。
海がとても綺麗で、海の中を見ながら泳げてとても楽しかったです。
1回目ではイルカが見れず、2回目は体力がなくて船の上から見ました(^^;
お昼のハンバーガーは貰ってからトマトやレタス、ケチャップやマスタードをつけてくれるので座ってて大丈夫です。
ハンバーガーもスナックも美味しいし景色も綺麗で最高でした!
船酔いする方が多かったので、心配な方は事前に酔い止めを飲むのを強くオススメします。
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| Packages: | 【お得なセット割】7:00出港プラン |
| Attended as: | Couples |
| Posted on: | 2019/06/19 |
| Activity Date: | 2019/06/09 |
Reviewed by: Erica
Had a great time with all the activities available and all of the amazing staff! One of my top favorite luaus!
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/18 |
| Activity Date: | 2019/06/10 |
Reviewed by: ジョージ
As mentioned in other reviews, the cruise turned out to be the worst due to troubles with the shuttle service, ruining what was supposed to be a wonderful trip. I arrived at the designated location 15 minutes early and showed my voucher to the staff in cruise uniforms near the bus that was parked at the bus stop, but I was told to wait in the waiting room and was left unattended even after the scheduled time had passed. I showed my voucher again since other tour guests from different travel agencies were being picked up, but I received the same response that the driver would come in and call me, so I should just sit and wait in the waiting room. I complied quietly, but there was no announcement or call, and after 10 minutes past the scheduled time, I became extremely anxious. I called the Japanese support line for VELTRA, but was told that there was no one who could speak Japanese at the moment and that my name was not on the reservation. I persisted, and it seemed they called the staff at the pickup point, and finally, my name was called, allowing me to board somehow. Meanwhile, I received a follow-up email from VELTRA stating, "We received a notification from the cruise company that we would depart if we couldn't meet you on time, and refunds are not possible in case of cancellation," which only added to my anger. It was a cruise experience that left me feeling utterly frustrated.
他の口コミにもありましたように、送迎時のトラブルで最悪のクルーズになり、せっかくの旅行が台無しになりました。15分前には指定場所に行き、バス乗り場に停まっていたクルーズのバスのそばにいた、クルーズの制服の係にバウチャーを見せたものの、待合室で待ってろと言われ、時間を過ぎても放ったらかし。他の旅行社のツアー客を乗せているのでもう一度バウチャーを見せたものの、ドライバーが中に入って声をかけるから待合室で座って待っていろ、と相変わらずの返事。大人しく従っていたが何ら声がけも呼び出しもなく、指定時間が10分過ぎてもほったらかしなので、極めて不安になり、ベルトラさんの日本語電話にかけるも、日本語を話せる人は今いない、予約に名前がないなど、にべもなく、あきらめず食い下がっていると、乗り場の係に電話をしたようでようやく名前が呼ばれ、なんとか乗り込むことができた次第。一方でベルトラさんからは、「時間になっても出会えないので出発するとクルーズ会社から連絡があった、キャンセルの場合には返金できません」などといった内容の追い討ちメールが届くはで怒りMAX。最低最悪の気分でのクルーズとなりました。。
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| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2019/06/18 |
| Activity Date: | 2019/06/17 |
Reviewed by: タコモン
The dancers were very kind and my child was thrilled to be able to do hula dancing, which we had been looking forward to since before our trip to Hawaii. However, the guidance to the return bus was a bit unclear.
ダンサーの方が、優しく対応してくれて、ハワイに行く前から楽しみにしていたフラダンスが一緒に出来て子供が大喜びでした。
だだ、帰りのバスへの誘導が今ひとつ分かりずらかったかな?
Thank you very much for joining our cruise. We are very pleased to hear that your child enjoyed it as well. Regarding your comments about your return, we will share them internally and use them to improve in the future. Thank you for your valuable feedback. All of our staff look forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにお越し頂き誠に有難うございました。
お子様にもお楽しみ頂けました様で大変嬉しく思います。
お帰りの件に関しましては、戴きましたコメントを社内で共有させて頂き、今後の改善に役立たせていただきます。
貴重なご意見有難うございました。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
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| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/06/18 |
| Activity Date: | 2019/06/15 |
Reviewed by: 坂井翼
It took about 20 minutes by boat to reach the submarine, and we enjoyed the journey as well ^ - ^
It's not often that you get to experience being on a submarine, and I participated with seven friends, filled with excitement. The best part was that we were lucky enough to see a sea turtle! ♡
The staff's service was also very good, and I was very satisfied!!
沖まで20分くらいかけて船で、潜水艦の所まで行く道中も楽しめました^ - ^
潜水艦なんて中々乗る経験が出来ないのと、ワクワク感いっぱいで友達7人で参加させていただきましたが運が良い事にウミガメが観れた事が一番嬉しかったです♡
スタッフさんの対応もとても良く満足でした!!
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| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Friends |
| Posted on: | 2019/06/17 |
| Activity Date: | 2019/06/14 |
Reviewed by: ありんちょ
The weather was great! The hamburgers were delicious! It's just a shame that I couldn't see many sea turtles.
天気も良くて最高でした!
ハンバーガーも美味しかったです!
ただウミガメがあまりみれなかったのが残念でした
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| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2019/06/17 |
| Activity Date: | 2019/05/22 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。