Disappointed

Posted on: 2016/09/24

My friend and I were unable to attend as we both ended up with pneumonia the day before. We called Veltra to attempt to obtain our money back but unfortunately the company was unwilling to accommodate our request. As much as I understand company policy, I believe accommodations should be made in the name of customer service when it comes to something unavoidable like illness. Trust me, my friend and I were on vacation, we would have preferred the luau versus pneumonia for the remainder of our trip.