Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Overall Rating
4.31
Service is hit and miss
Reviewed by: Kieran , 2022/07/02I have used fly shuttle a few times over the last few months, I booked and even called 24hrs to confirm. Drivers have been late or arrived to the wrong locations. My suggestion is to wait outside airport/hotel 30 mins early if they don’t arrive within 15 mins call the number and ask where they are. Once my driver overslept but arrived another time they went to the wrong place/ they did refund but that doesn’t help when you need to get to the airport. Travelled with friends and they had similar experiences. Fine if you have plenty of time and quite relaxed but wouldn’t bother if more than 2 of you. Uber to airport is only the cost of 1.5 of this shuttle.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Activity Date: | 2022/06/11 |
|
Was this comment helpful?
[Yes]
|
|
Booked on two occasions both times let me down
Reviewed by: Kieran , 2022/06/18Booked the first time, they never showed and apparently went to the wrong hotel and blamed me. Second time arrived but the driver slept in so was 30 mins late for an international fight pick up. I mean they are cheap so worth trying but just leave plenty of time and make sure if they are more than 5 mins late to call and ensure they are still coming don’t just wait.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Activity Date: | 2022/05/29 |
|
Was this comment helpful?
[Yes]
|
|
Takes forever
Reviewed by: Haole Bill, 2022/06/17They asked that we give our arrival information and then to call once we got our bags. After waiting 40 mins for the bags to come we figured they probably built that into the lead time, so we call and are told it will be another 30-35 minutes for the shuttle to arrive. Why even book a time then? After waiting 40 mins for a “grey sprinter” a black sprinter shows up and - surprise- they didn’t know we were bringing surfboards, even though we paid extra for them. Got into the van and then waited another 20 minutes for another group to finish getting their bags before finally leaving them for “the next shuttle”. I believe they put multiple reservations together because the other people on the shuttle were groaning even louder than we were. Tried to charge extra for the surfboards we’d already reserved. All in all took 1.5 hrs to get to the hotel. Will be taking any other ride next time.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Activity Date: | 2022/06/15 |
|
Was this comment helpful?
[Yes]
|
|
Never again
Reviewed by: Disappointed, 2022/05/15You get what you pay for, I guess. I waited for an hour+ for the shuttle to arrive. I called to see what was going on 3-4 times and was told they were doing other pick ups and "were on the way. Six minutes . . ." When the shuttle arrived, it was empty. At least the driver was nice.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Activity Date: | 2022/05/13 |
|
Was this comment helpful?
[Yes]
|
|
Love price not so love service
Reviewed by: Hawaii love93, 2022/04/29I love the price as $30 for round trip airport and hotel but not the best customer service.
When I got there, I called the number they said on web and email. The guy’s voice was like he didn’t even want to talk… so not professional.
I was waiting for the place and the driver called and he told me to wait about 10 more minutes so I didn’t mind.
The driver arrived and I saw some people got into the van. After the driver picked up us, he asked us where is our hotel individually. They already know where we stay when we booked the shuttle but still asked us.
When he went to the different terminal pick up place and picked up one more couple, he actually returned where we were picked up again.
I was tired since it was late and it’s wasting time. And after he started driving towards Waikiki he got the first hotel to drop off someone, he got annoyed by one of us said wrong hotel name or he didn’t hear right, and he asked us again where we stay!
When we booked the shuttle we already submit the name of hotel, address and phone number so I think the driver already has the list where we stays. It’s not professional and they do business and they should know better.
So I feel price is good but not great compare to Roberts Hawaii and some other shuttle service.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Activity Date: | 2022/04/27 |
|
Was this comment helpful?
[Yes]
|
|
Aloha,
We appreciate the feedback and while we are currently the top-rated shuttle company in Hawaii, I am sorry to hear you had a less than favorable experience. I would like to address a couple points, one being the driver going around the airport back to where you were originally picked up. Guest was a little late getting out and instead of having guest wait for the next shuttle we made the decision to go around to grab them. Something we would do for all of our guests to minimize their wait time. Driver also verbally confirms hotel destinations with guests on the vehicle as you would be surprised how many people enter the wrong hotel when making the booking.
Also, we are putting all reservations staff through mandatory customer service and phone etiquette training.
Thank you again for the honest feedback. We will take it to heart so as to improve the guest experience.
Aloha,
Fly Shuttle & Tours