West Oahu Snorkel Cruise with Dolphin Watch, Kayak, SUP, Waterslide & Lunch
Overall Rating
4.72
Too Crowded
Reviewed by: Megan Rish , 2021/10/02The dolphin tour was so crowded and even though the guide was friendly and the people were very friendly there were just too many. Many people didn’t actually get to see the dolphins in the water and were being kicked with fins because of how crowded it was. We will not be doing that again unless there are less people.
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| Attended as: | Couples |
| Activity Date: | 2021/09/10 |
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Swim with Dolphins and Snorkel Review
Reviewed by: John, 2019/07/26Overall this was not one of the better snorkel experiences. The boat was too crowded, with 61 snorkelers. The right size for the boat should have been about 40. Especially crowded at the start where people were not allowed on the top deck when leaving port.
The crew try their best to provide a good time. They are energetic and enthusiastic.
Food option was another issue. Basically you get either a cheeseburger or veggie cheeseburger. No other choices. I hate cheese. Since food is pre-made, there is no opportunity for a simple hamburger. Drinks are either water or watered down lemonade, served in tiny cups. Should have had more variety and larger cups. You also can get a bag of chips.
Swimming with the dolphin is basically everyone jump in the water, look down to see a couple dolphins swim by, and then jump right back in the boat.
Snorkeling was not rushed, but the site did not have many fish or varieties of fish.
Water slide was fun. Much more fun than snorkeling.
Aloha
I am sorry that conditions were less than ideal on your tour.
Our boat is actually certified for 97 passengers. We will talk to our staff about openinig up the top deck from the begining. Usually for larger groups we do allow that. There should be room for everyone to move around comfortably from the onset.
We have a no cheese option for both the beef and veggie burger. We are constantly trying to improve our program. We actually just got our Liquor License and have been discussing different beverage options.
The swim with the dolphins and snorkeling vary based on conditions and their behavior. Ideally we like to have longer, closer views of the animals in their natural enviornment. Usually we see turtles and a variety of fish. Occassionally other cool sea life like eels, rays and even monk seals.
We are glad you enjoyed the slide. And hope you can come back with us sometime so we an make the experience and memory better for you.
Kind regards
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| Attended as: | Families |
| Activity Date: | 2019/07/21 |
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Aloha Megan,
We are sorry to hear that you found the tour too crowded and will pass this feedback onto our operations management. We have modified operations this month so that we are better dispersing guests between tours available. We are also actively researching for the optimal passenger count that allows us to serve as many guests as possible who dream of swimming with dolphins while still prioritizing safety and comfort. We hope this helps to demonstrate our commitment to your satisfaction. Mahalo and aloha!