Very bad service!

Posted on: 2012/09/15

This excursion was fun, but staff at office was very rude. Acted like we were a burden to even help. Very short and snobby. Especially blonde lady. No one even smiled at us. I have never been on an excursion so unorganized and unfriendly. Our guide was nice enough, but no instructions for snorkeling. My sister had never snorkeled and he just gave us our masks and left us to snorkel on our own while he went spear fishing. As we were kayaking he got way ahead and never stopped and checked on the group. I was very disappointed. I have been on several excursions and the staff has always been wonderful, but not this one. I would NOT recommend this company to anyone!!!!!