BruceCariker's review, Kauai tours & activities, fun things to do in Kauai |

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Review by BruceCariker for Waimea Canyon Tour & Wailua River Cruise to Fern Grotto [Open Soon]
Hawaii, Kauai
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Waimea Canyon Tour & ABORTED Cruise to Fern Grotto

Posted on: 2017/09/20

Great tour as far as it went. The river cruise to Fern Grotto was cancelled due to high river levels. When people asked the driver about reimbursement for the cancelled cruise, he responded with some thing like, "You can phone the company and ask for a partial reimbursement, but don't get your hopes up if it doesn't happen." I think it indicates that the driver just wasn't properly informed about how to deal with the situation, Great driver otherwise, and full of lots of info. It would have been fun to talk with him in an informal setting.

Reply from activity provider

Warm Aloha,

Thank you very much for taking the time to post about your experience. Your feedback has been shared with the activity provider to better serve future guests.
A separate email will be sent to you in regards to the river cruise cancellation.

Mahalo Nui Loa,
VELTRA Customer Support

Rating: star
Attended as:Couples
Activity Date: 2017/09/14
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