Great experience

Posted on: 2014/07/09

This excursion was originally booked for my daughters 17th birthday celebration, as your description states that you only have to be 16 to drive with a valid drivers license ,however apon check in it was discovered that this policy changed over 2 years ago.
Rules are rules, and she was not allowed to drive.....HOWEVER......everyone bend over backwards to correct the situation and make my daughters day still special. It was hard
to stay upset as everyone did what they could do and did so quickly. While still on the ride, I got a voicemail from VELTRA apologizing for their error and that it was taken care of before we even returned .
The staff and guides were the nicest people and made the whole experience a wonderful one. Thank you to VELTRA for correcting your error so quickly....she can't wait till next time to be old enough to drive, and thank you to the staff for being so awesome!