All Reviews for Mt. Fuji & Kawaguchiko Tours

The feeling of seeing the full view of Mount Fuji, which can only be partially seen from Tokyo, is truly exceptional. The beauty of Mount Fuji, with its long base, as seen from the sightseeing boat on Lake Kawaguchi, is breathtaking. When I disembarked, I felt as refreshed as if I had just meditated. The lunch buffet was delicious and offered a wide variety of options, and I felt as if I was dining under the watchful gaze of the magnificent Mount Fuji outside the window. I believe Mount Fuji is the ultimate power spot; it cleanses the heart and leaves you feeling invigorated. The guide was attentive and warm, allowing us to relax and enjoy our time.

都内からは頭の部分しか見えない富士山の全貌を目にした時の感動は、格別です。
河口湖の遊覧船から見る裾の長い富士山の美しさは圧巻。
下船する時には瞑想をした後のような清々しい気持ちでした。
お昼のバイキングも美味しいものが種類豊富で、窓の外の大きな富士山に見守られながら食事をしている気分でした。
富士山は究極のパワースポットなのではないかと思うくらい、心が洗われ、スッキリしました。
ガイドさんもきめ細やかであたたかく、安心して過ごせました。

I wanted to see Japan's highest mountain, Mount Fuji, at least once, so I planned a bus tour this time. There were various tours available, but I participated in the one from VeLTRA, which had the best content.

The weekly weather forecast showed rain all week, so I had given up on seeing Mount Fuji. However, on the day of the tour, the weather changed from rain in the morning of October 30 to clear skies when we arrived. When we reached the fifth station, we were able to see the summit of Mount Fuji. That was the first miracle!

We then moved to the ropeway from the fifth station, where we could see the entire view of Mount Fuji again. That was the second miracle! Although it was cloudy during the sightseeing boat ride and we couldn't see Mount Fuji as in the photos, it was still a very enjoyable boat ride! That was the third miracle!

The guide for this bus tour, Hiro, was very clear, kind, and thorough in his guidance, making him the best guide! Lastly, that was the fourth miracle!

I’m really glad I participated in this wonderful Mount Fuji tour! I plan to use VeLTRA again if I have the opportunity! VeLTRA is the best!

日本で1番高い山、富士山を一度は見たく
今回、バスツアーを計画しました。
色々なツアーがあったのですが内容がVeLTRAが
1番良く参加させて頂きました。
週間天気では、ずっと雨マークで富士山を見る事は諦めていました。当日、10/30朝の雨から到着時には天候が晴れ☀️に変わり五合目に着くと富士山の頂上まで見る事ができました。一つ目の奇跡！五合目からロープウェイに移動し、またそこの場所でも富士山の全景を見る事が出来ました。二つ目の奇跡！遊覧船では雲ってしまい
写真の様な富士山を見る事は出来なかったのですが、とても楽しい遊覧船でした！これが三つ目の奇跡！
今回のバスツアーのガイドさん【HIRO】さんも、わかりやすく、親切、丁寧にガイドして頂き、最高のガイドさんでした！最後に四つ目の奇跡！
いい事ばかりの富士山ツアーで本当に参加して良かったです！
また機会があれば利用しようと思ってます！
VeLTRA最高！

It was disappointing that I couldn't see Mount Fuji due to bad weather. The meals were also not as good as I had hoped, which was disappointing.

However, our guide Mayumi was very accommodating.

天候不良で、富士山を見ることが、出来なかったから、残念でした。
食事も、内容的に、期待したほどでもなく、
がっかりしました。

ガイドのまゆみさんは、とても対応良かったです。

I think the only participants from Japan were the bus driver and myself. Thank you for providing a Japanese guide after the English one.
I see Mount Fuji from Gotemba every day, but unfortunately, I couldn't see it from the Yamanashi side due to the fog. However, the autumn leaves were beautiful.
It was a day spent in an extraordinary way.

参加した日本人は、バス運転手と私一人だったと思います。英語のあとにわざわざ日本語ガイドして頂き、ありがとうございました。
毎日御殿場富士を見ている私ですが…あいにく山梨側からの富士山は、霧で見られなかったです。が、紅葉が綺麗でした。
非日常を過ごせた一日でした。

The guide was very thoughtful. It was a fun day. Thank you very much. I would like to participate again. Highly recommended!

思いやりがあるガイドさんでした。楽しかった一日でした。ありがとうございました。また参加したいです。お勧め！

The view of Mount Fuji was stunning against the clear blue sky. On the way back, clouds started to appear, and I hummed the song about having my head above the clouds and the surrounding mountains. The hotel buffet was delicious, and the sightseeing boat ride was a great way to enjoy the travel experience. It was a tour filled with a sense of exotic charm, with many foreign visitors.

雲一つない青空に富士山がくっきりと映えて最高でした。
また帰りには雲が出てきて、
頭を雲の上に出し、四方の山を〜♬
口ずさみました。
ホテルのバイキングも美味しかったし、遊覧船も旅行気分満喫。
外国の方が多く異国情緒も味わえるツアーでした。

ありがとうございました、ロンさん。旅行を楽にしてくれて、すべての説明をしてくれて本当に感謝しています。私たちは富士山を見ることができてラッキーでした。素晴らしい体験でした！強くお勧めします。

Thank you so much Mr Long for making the trip easier and for all the explanations. We were lucky that we could see the Mont Fuji, it was an amazing experience! I strongly recommend

It was quite a good experience.
The charging facilities on the bus were very nice.
The lunch at the Highland Resort Hotel at the 5th Station of Mount Fuji and the sightseeing boat on Lake Kawaguchi were also great.
The disappointing part was that there wasn't enough time to ride the cable car at Lake Kawaguchi.

なかなかいい体験でした。
バス中の席に充電設備も用意してあり大変良かった。
また富士山５号目、ハイランドリゾートホテルのランチ、河口湖の遊覧船も良かった。
残念なところは時間なくて、河口湖のロープウェイを乗れなかった。

I was able to enjoy sightseeing at a leisurely pace, and it was more fun than I expected. Both the guide and the driver were kind. Since everyone else was a foreigner, the guide provided information in two languages, which I think was quite challenging, but I appreciated it. During our free time, I rode the Ferris wheel for the first time in a while. By the way, unlike what was mentioned in the tour description, the bus to and from the location was the same. Ultimately, it was a bit disappointing that I sent unnecessary luggage via courier, as I didn't have my suitcase the next day, and when I bought souvenirs, my bags became really heavy...

ゆっくり観光できて思った以上に楽しかった。
ガイドさんも運転手さんも親切でした。
私たち以外は外国人だったので、ガイドさんはすべて二か国語でガイドしてくださり、大変だったと思いますがありがたかったです。
自由時間に久しぶりに観覧車にも乗りました。
因みにツアーの説明書きとは違い、行きのバスと帰りのバスは同じでした。
結果的に送る必要のない荷物を宅配便で送ったのはちょっと残念でした。翌日はスーツケースがなかったので土産を買ったら荷物が重たくて重たくて・・・

I was frustrated because I couldn't find out whether the tour would proceed or be canceled until the last minute due to the typhoon. We decided to go anyway, but as expected, we couldn't see Mount Fuji, and the foreigners were disappointed. I thought it would have been better to cancel earlier. As for souvenirs, it would be nicer to give each participant something small instead of just one item for the whole group. I also used Veltra in Okinawa, and I feel like there were many disappointing things during that time as well.

間際まで台風の営業等です決行か欠行かの連絡がこちらからしないとわからなくてイラつきました。とりあえず行くことになったのですが案の定、富士山は眺められず外人達はガッカリしてました。それならもっと早くキャンセルすれば良かったとも思いました。お土産もIグループに１つってもう少し些細なものでも参加者一人一人にの方が良いですね。沖縄でもベルトラさん利用しましたがその時も色々とガッカリな事が多かった気がします。

Although almost everyone was from overseas, the guide and the bus driver were polite, and there were simple explanations in Japanese. I understood a little English, so I was able to enjoy the experience without any issues. Since it was during the Obon period, some changes were made to the sightseeing schedule due to traffic congestion. There wasn't a detailed guide; they took us to the spots by bus, and then we had almost complete freedom to explore on our own. I think this is recommended for those who want to visit tourist spots in a light and inexpensive way rather than having a fully guided tour.

ほぼ全員海外の方たちばかりでしたが、ガイドの方とバスの運転手も丁寧で日本語の簡単な説明もありましたし、英語も少しわかったので困ることなく楽しめました。御盆期間ということもあり、渋滞の関係で観光スケジュールが一部変更されました。細かいガイドがあるわけではなく、バスでスポットに連れて行ってくれたら自由行動がほぼです。しっかり説明付きの観光地巡りというよりかは、安く軽く観光地に行きたい方にはおすすめだと思います。

I think it was a typical bus tour with an irresponsible itinerary. It should have been clearly stated that the traffic conditions differ between regular days and the last day of the Obon holiday, which can affect the schedule. It's very unfortunate that the crew members, who had no responsibility, were blamed. The guide (Betty) was relaxed and enjoyable, unlike the typical Japanese style. Thank you for explaining in Japanese, even though it was in English and Chinese. It was a rushed tour, but thanks to the guide, I had a great time.

バスツアーにありがちな、無責任な行程表だったと思います。通常の日とお盆休みの最終日では車の込み具合も違ってくるので行程通りにはいかないことがある旨を明記しておくべき。
全く責任の無い乗務員の方が責められてしまいとても気の毒。
ガイドの方(ベティさん）は日本人と違いいい感じで力が抜けていてとても楽しいガイディングでした。英語、中国語なのに日本語でも説明下さりありがとうございました。駆け足のツアーでしたが、ガイドさんのおかげで楽しめました。

It was a perfect tour blessed with great weather. The tour guide, Hiro, and the driver were both kind and excellent. I had such a great time at the fifth station of Mount Fuji that time flew by, and if I could wish for anything, it would be a bit more time to stay. I would like to use this service again next time.

天候にも恵まれ 申し分ないツアーでした。
添乗員HIROさん、ドライバーさんも親切で最高でした。
富士山五合目楽しすぎて時間があっという間にすぎちゃたので 欲を言えばもう少し滞在時間欲しかったです
次回もまた利用したいと思います。

My mom (in her 60s) participated in a bus tour and said she had a great time. The scenery was very beautiful, and I highly recommend it.

The guide (Ikuko) was very kind, always smiling when she spoke, and she was a really lovely woman. She clearly explained the course as well. During the walk, she took my mom along and took pictures for her. We are very grateful for her help.

At one point, my mom accidentally dropped her clothes in the restroom, and the guide contacted us and helped find them, for which we were very thankful. The driver was also very skilled at driving.

It was a fun trip.

ママ(60代)はバスツアーを参加して、楽しく過ごしたと言われました。
景色もとても綺麗で、おすすめです。

ガイドさん(郁さん)もすごく優しくて、話するときにこにこして、とても可愛い女性でした。コースもはっきり説明していただきました。
散歩中にママを連れていて、ママに写真を撮ってくれました。お世話になりました。
途中でママが洋服をお手洗いに落としちゃって、ガイドさんが連絡して見つけてくれて、大変感謝致しました。
運転手さんも運転がしっかりしてました。

楽しい旅行でした。

I participated in a tour guided by a Chinese guide in English for the first time. The participants were more cooperative than I expected, and we were able to enjoy the trip smoothly without significant delays in departure or meeting times throughout the day. Although the participants were from different countries, everyone’s smiles left a strong impression. I truly think it was a comfortable tour.

As for the negative points, if the tour title is "Fifth Station of Mount Fuji" or "Mount Fuji Heritage Center," I personally think that if "Fifth Station of Mount Fuji" is written first, it should be the first destination we visit. I was particularly looking forward to going to the Fifth Station with my husband.

There were some traffic conditions, but on the day I participated, I felt like it would be manageable.

I have no other complaints. Thank you for a truly enjoyable day of travel.

初めて中国人のガイドさんが英語で案内されるツアーに参加しました。思った以上参加者の方々も協力的で出発時間、集合時間、一日中大きなディレイもなく、スムーズに旅行を楽しめることが出来ました。参加者は国々が違うようですが、みなさんの笑顔が印象でした。本当に快適なツアーだと思います。
マイナスなポイントでは、ツアーのタイトルは富士山五合目or富士山遺産センターでしたら、個人的で富士山五合目が前に書かれるとしたら、富士山五合目が先に行くべきかなと思います。また主人と共に五合目に行けるのが何より楽しみにしていました。
道路の混み合い状況はありますが、参加した日はなんとなく、実行できるような気がします。
他に不満はありません。本当に一日楽しい旅行ができて、ありがとうございます。

The guide provided information in both English and Japanese for the foreign guests besides myself. The sightseeing schedule was relaxed, allowing us to enjoy at a leisurely pace. The hotel lunch buffet was also wonderful, but next time I would like to try buying melon bread and other snacks at Mount Fuji.

私以外外国人の方でガイドは英語と日本語で
案内してもらえました
観光の時間もゆったり組んであったので
ゆっくり楽しめました
ホテルのランチバイキングも素敵だったのですが
今度行くなら富士山でメロンパンなど
買い食いしたいなと思います

Considering the price, it felt about right. What I really want to emphasize is that the tour guide should make it easier to find the tour by displaying the tour name or something similar during the morning gathering. Everyone was anxious because they couldn't find their tour. Moreover, the tour guide arrived late, and there wasn't enough time for a bathroom break after check-in before the departure time.

内容は値段から考えて、まあこんなもんかって感じ。とにかく何よりも言いたいのは、朝の集合の時にツアーガイアの人はツアー名を書いた表示をするとかもっと探しやすくする工夫をした方がいい。みんな自分のツアーが見つけられなくて不安になっていた。そもそもツアーガイドは来るのも遅くて、チェックイン後、出発時間までにトイレの時間取れない。

It was more fun than I expected. I think it would be better to extend the time for the fifth word a little more and shorten the time at Gotemba Outlet a bit. I'm glad the guide was a kind person.

思ったより楽しかった、5語目の時間もう少し伸ばして御殿場アウトレット少し短くてもいい気がします、
ガイドさんが優しい人で良かった、

The tour was conducted in a van with a small group (five foreign nationals and my spouse and me) instead of a sightseeing bus. The tour guide was kind and provided local information.

I was worried about whether we would be able to see Mount Fuji since it was cloudy in the morning, but we were able to see the summit of Mount Fuji as well as the Southern and Northern Alps beautifully, which was fantastic. At Lake Kawaguchi, we could freely explore with options like the cable car and sightseeing boat.

I think it would be easier to find the boarding location if there was a sign with the name "Veltra" at the Toranomon Bus Terminal.

少人数（外国籍のかた5人と私たち夫婦）で観光バスではなく、ワンボックスカーでのツアーでした。添乗員のかたも親切で現地の案内をして下さいました。
朝から曇りで富士山が見えるのか心配でしたが、富士山頂や南アルプス・北アルプスまできれいに見え、最高でした。河口湖ではケーブルカーや遊覧船など自由に散策できました。
虎ノ門バスターミナルにベルトラの名前があれば乗車場所がもっとわかりやすいと思いました。

We had an amazing time with Mina and Testu!! Ellos son muy simpáticos y punctuales. The van was very wheelchair accessible and all the places visit were accessible also! Gracias para las memorias buenas!! Matane!! :)

The journey while gazing at Mount Fuji from the bus was amazing. Since it was during Golden Week, the expressway was heavily congested, but I enjoyed the beautiful scenery so much that I forgot about it. The participants were diverse, coming from America, Europe, Australia, and Asia, which made me feel like I was traveling abroad. Both the guide and the driver were wonderful people.

バスから富士山をずーっと眺めながらの旅は最高でした。
GW中なので高速道路は大渋滞ですが、それを忘れてしまうほど美しい景色を堪能しました。
参加者は、アメリカ、ヨーロッパ、オーストラリア、アジアとバラエティに富んでいて、海外旅行をしている気分も楽しめました。
ガイドさんもドライバーさんも素敵な方でした。

I had a great time interacting in English with foreign friends who love Japan. It was wonderful to engage in cultural exchange with people from Taiwan, Malaysia, Singapore, and Australia. I was glad to explain the matcha experience. Although Mount Fuji was obscured by clouds, I was happy to take photos by Lake Yamanaka. Overall, I was about 70% satisfied. The meeting point in the morning was confusing due to various tour buses arriving one after another, so I think it would have been better to have clearer and more noticeable signs.

親日の外国の方々と英語で交流でき、楽しかった。
台湾、マレーシア、シンガポール、オーストラリアの方々と異文化交流ができ良かった。
お抹茶体験を説明できてよかった。富士山は雲がかかって見えなかったが、山中湖畔で、写真が撮れたのでよかった。
全体的には、70パーセントの満足。
朝の集合場所が、色々なツアーバスが次々と来て、迷ったので、もう少し分かりやすい目につきやすい看板などあると良かったと思う。

Since she is Filipino, we participated with 10 people including relatives and friends. Most of the tour guests were from Southeast Asia and had a warm atmosphere. The guide was young and made a great impression with their earnest efforts. The only complaint, if I had to mention one, was that the price was a bit high. I would like to use the tour again next time.

彼女がフィリピン人なので、親戚友人含め10人で参加しました。ツアー客は、ほぼ東南アジアの方でほんわかしてました。ガイドさんは若く一生懸命対応してたのが好印象です。金額が少し高かったのが強いて言えば不満点。次回もツアーを利用したいと思います。

traveled with parents, personally the travel spots in the itinerary is just average for me. Anyway, would like to thank driver and tour guide as we needed to board Shinkansen at 8 pm so they really managed the time for us to catch up with the train.

I am a bilingual Japanese person. I participated in the tour because it was conducted in English and Chinese. Even though I arrived late, I was able to enjoy the planned duration of the stay and explore various places. The highlight was that the guide (Christy) provided information in advance and answered questions, which was satisfying. This tour may not be suitable for those who only understand Japanese, but for those studying English, I think it’s a great opportunity to talk with people from different countries and have fun. Since there is quite a bit of walking, I recommend wearing sneakers. At Oshino Hakkai, there is spring water from Mount Fuji, so if you bring a plastic bottle, you can fill it up for free.

バイリンガルの日本人です。英語、中国語での
案内ということで、参加しました。
時間は、遅れて到着しても、予定通りの滞在時間
がもらえて、各地楽しく散策できました。
ポイントは、ガイドさん(Christy)が、事前に教えて
くれるし、質問にも答えてくれるし、満足でした。日本語しかわからない方は、不向きなツアーですが
英語を勉強している方には、色んな国の方と
お話できるし、楽しめると思います。
かなり、歩くのでスニーカータイプがお薦め。
忍野八海では、富士山の湧水があるので
ペットボトルを持って行ったら無料でお水が
汲めますよ。

I thought there would be a guide in Japanese. If there is no Japanese information, I would like it to be clearly stated. The guide was very polite.

Also, we could not go to Gotemba Outlet due to traffic congestion.

日本語でのガイドがあるのかと思っていた。日本語の案内がないならわかりやすく記載してほしいです。ガイドさんは非常に丁寧でした。

また、旅程に含まれていた御殿場アウトレットに交通渋滞により行けなかった。

My grandson and his mother (both Americans) wanted to see Mount Fuji, so we participated in the tour.

The English guide was great. Although we couldn't see Mount Fuji, we had plenty of fun with the matcha experience, Oshino Hakkai, and Gotemba Outlet.

日本初めての大学生になる孫と母親(共に米国人)が富士山を見たいというので参加しました。

英語ガイド良かったです。富士山は見えませんでしたが、抹茶体験、忍野八海、御殿場アウトレットで十分楽しんでもらえました。

We Hadès a wonderful journey to Mount Fuji.
Our guide and chauffeur where very kind and helpful.
The lake kawaguchi and the visit of the sanctuary so peaceful after the crowded lake was magical.

We had excellent tour guides (Mariko and company). Multilingual. They are articulate and caring. We enjoyed our day tour to Mount Fuji (5-stations). Tour bus schedule is precise and the trip was smooth. Lunch and walk at the Village was delightful and a very good experience.

It was a great trip. Hiro was a lovely guide, very helpful and friendly. Sadly the weather was very poor due to bad luck and we couldn’t see Mt Fuji but she bought us all a lovely postcard instead which was really sweet of her. The locations were still beautiful, the small villages were so peaceful and relaxing compared to the madness of Tokyo and the trip well organised.
We took the options to not include the meal and trips and just paid upfront for the cablecar which is all we wanted to do. We also bought our own lunch instead of having the western style meal as it didn’t appeal as much. The fact that this trip has options is one of the main reasons we chose it and I’m very glad we did so!
I would highly recommend this company for any tours!