Japan
Not very friendly.
The boarding area is hard to find, and not having a company phone number to make inquiries is a big problem.
It's not acceptable to not receive a confirmation call even when the time has come.
あまり親切ではない。
乗り場は分かりにくいし、会社の電話番号がないから問い合わせできないのは大問題
時間になっても確認の電話もないのはダメだろ
Dear Mop,
Thank you very much for participating in the LIMON tour. We sincerely apologize for any disappointment we may have caused during your important trip.
Regarding the emergency contact number for the day of the tour, we have provided this information on the voucher, but we apologize if it was unclear.
*Please note that the mobile number is available for calls starting 30 minutes before the tour departure.
We will continue to strive to improve our services to ensure customer satisfaction, and we would be grateful if you could consider using our services again in the future.
Sincerely,
Shinki Kanko, LIMON
もっぷ様
この度はLIMONツアーにご参加いただき、誠にありがとうございます。
大切なご旅行にも関わらず残念な思いをさせてしまいましたこと、大変申し訳ございませんでした。
当日の緊急連絡先につきましては、
バウチャーにてご案内させていただいておりますが、
分かりにくい表記でございましたら重ねてお詫び申し上げます。
※ツアー出発30分前より通話可能な携帯番号
今後もお客様にご満足いただけるよう、サービスの向上に努めて参りますので、
また機会がございましたらご利用いただけますと幸いです。
神姫観光 LIMON
You can see countless things, such as the working styles of various people in different professions at the airport and the training sessions! It's a 90-minute walking tour, and you can ask questions along the way; it was an excellent course! I would love to book this course or another one to enjoy again!
空港で働く様々な職種の人々の働き方から、訓練の様子など、数えきれないほどたくさんのものを見ることができます!90分で歩きまわるのですが、質問も途中でできるし、最高なコースでした!また、このコースや別のコースを予約して楽しみたいです!
The tour guide was very good at speaking and didn't waste any time with unnecessary talk. There was a foreign language interpreter. The driver was friendly, which made me feel safe getting on the bus.
添乗員さんが話しうまいです。無駄な話はしません。
外国語通訳さんがいました。
運転手さんが感じがよく安心してバスに乗れました。
Dear Sorayuki,
Thank you for participating in our tour the other day. We appreciate your kind words about our tour guide. I have conveyed your compliments to them, and they were very pleased to hear it. They mentioned that it will be a great encouragement for them moving forward.
Starting next year, there will be some changes to the course content, but we hope you will join us again.
Sincerely,
White Ring Co., Ltd.
そらゆき様
先日は弊社ツアーにご参加いただきありがとうございました。
添乗員をお褒めいただきありがとうございます。当日の添乗員にお伝えいたしました。本人も大変よろこんでいました。今後の大きな励みになりますと申していました。
来年度からコース内容も多少変わりますが、ぜひまたご参加いただければと思います。
株式会社ホワイトリング
If you're looking for a purpose like the one mentioned in the title, it might be a good opportunity to participate. Although the schedule is a bit tight, if you see it as packed with activities, it’s not a bad thing. Personally, it was a valuable opportunity to see the Okinawa rail.
タイトルに書いたような目的なら参加してみるのもいい機会かもしれません。予定がややタイトなきらいはありますが、盛り沢山と捉えれば悪くはありません。
個人的には、やんばるくいなをみることができた、貴重な機会でした。
I wanted to visit the filming location at Kamino Iro Mi Kumanoza Shrine and was looking for a tour, but there were none available. I found a comment about a tour for foreigners, and the driver was also a foreigner, with only one Japanese person in the group. I was worried that if I got lost while wanting to explore the walking paths at Takachiho Gorge, I might not be able to return. However, I felt more anxious about renting a car, so I decided to take the bus instead. I saved a photo of the bus number and its features (this time it was blue, which made it easy to identify). I made sure to confirm the meeting time every time and participated alone. The driver was Japanese, and the guide spoke three languages, which was a relief. During lunch, I met someone from my hometown who had their trip postponed due to snow the day before, and we agreed that we should travel while we are still able to move!
Although the lunch provided on the tour often differed from the photos, I was surprised to find that it even included alcohol for such a reasonable price. There were some areas of the walking path at Takachiho Gorge under construction due to the typhoon, and I mistakenly thought we could ride the shuttle bus multiple times. My companion and I ended up getting on a different tour bus. I felt that it would have been better if the guide had explained, "We will meet here at this time to take the shuttle bus back to the bus area." Additionally, there was a woman listening to music without headphones. There were two instances of people not adhering to the meeting time, and when it was time to board the bus, they didn’t apologize, which felt quite natural to them. I think it would be better to firmly communicate at the beginning that "In Japan, if you are late for the meeting time, you will be left behind!" I would like to visit again after the construction on the walking path is completed.
映画撮影場所の上色見熊野座神社に行ってみたくてツアーを探していたものの他になく、コメントで外国人向けツアー.ドライバーも外国の方で日本人は1人きり等あり、高千穂峡で遊歩道周りたいのに迷って乗り遅れたら帰れないかもと不安でしたが、レンタカーの方が不安で帰りは寝ていられると、バスの番号と特徴(今回青で分かりやすい)を写真に保管.毎回集合時間さえ必ず確認しようと独りで参加。ドライバーさんは日本人·ガイドさんも3ヶ国話されたのでひと安心。昼食時に前日雪で中止でずらされた方が同郷の方で、身体が動く内に旅行するべきと意気投合しました!
ツアーの昼食では写真と違うこと多いものの、お酒まであってこの料金で良いの?と思う程でした。
高千穂峡の遊歩道が台風の影響で工事中の箇所あり、シャトルバスは何度も乗れるかと勘違いして違うツアーのバスに2人で乗ってしまったので、ガイドさんと歩き解散する場所で「ここに何時何分に集合してシャトルバスに乗ってバスの所まで送って貰う」と説明が良いと感じました。あと音楽をイヤホンなしで聞いてる女性.2回集合時間を守らない方がいて、バス乗る時に謝りの言葉なく当然という感じだったので「日本では集合時間に遅れたら置いて行く!」と初めにきつく伝えるべきかなと思います。遊歩道の工事完了後にまた行きたいと思います。
Most of the participants were from overseas. However, the tour guide was kind and attentive, allowing us to have a comfortable time.
参加者のほとんどが、海外の方たちでした。が、添乗員さんが、親切丁寧に対応くださり、快適な時間を過ごせました。
I had a great time. The guide was very experienced and explained things while occasionally playing the sanshin. It was a sunny day, so the scenery was fantastic, and there were moments when the guide took photos for us. The optional glass-bottom boat ride was also wonderful; the sea was very beautiful, and we were able to see sea turtles and coral.
とても楽しかったです。ガイドさんがとても慣れた方で、ところどころ三線も引きながら説明してくださいました。この日は晴れていたので景色も最高で、ガイドさんが写真を撮ってくださる場面もありました。オプションで乗ったグラスボートも、海がとても綺麗でウミガメや珊瑚なども見ることができました。
There were 10 participants on the tour, and since we had a large bus, the seats were spacious. The tour guide did not accompany us, but the tour conductor provided information about the sightseeing spots, and it was enjoyable thanks to their extensive knowledge. There were also foreign participants, but the tour conductor explained everything in fluent English, so we were able to gather and tour on time without any issues. The weather was cloudy with strong winds and occasional rain, but I was glad we could see all the sights. It's a pity that if the weather had been better, we could have seen even more wonderful views, but I would like to participate again for a revenge tour.
ツアー参加者は10名で大型バスだったので座席はゆったりでした。
バスガイドさんは同乗せずに添乗員さんが観光地の案内などしてくれましたが、知識豊かで楽しく過ごせました。
外国人の方もいましたが、添乗員さんが流暢な英語で説明していたので集合なども問題なく時間通りに観光できました。
当日は曇っていて風が強く時々雨が降る天候でしたがひと通り観光できて良かったです。
天候が良ければもっと素晴らしい景色を見られたと思うと残念ですが、またリベンジでまた参加したいと思います。
Since I was traveling alone and didn't have a car, I was glad to be able to visit many tourist spots in a short amount of time. Both the guide and the driver were great, and I had a lot of fun.
ひとり旅だったので、車もないし、短い時間で、
沢山の観光地を回ってもらって良かったです。
ガイドさんも運転手さんもとても良かった、楽しかったです
It seemed a bit difficult for small children! Since the focus was on the conversation, they didn't seem to understand much and looked a little bored. I thought it wasn't very suitable for kids since they didn't actually see people working. However, at the pilot section, there happened to be a real pilot there, and the kids seemed to enjoy that part. There were moments where they reacted as children do, but I think it would have been nice if there were some patterns to keep them engaged. As an adult, I thought it was clear and good.
小さな子供にとっては、少し難しかったみたいです!
話が中心だったので、理解があまり出来なかったみたいで、少し退屈そうにしてました!
実際人がいて働いてる姿を見る訳ではなかったので、子供向きではないと思いました。
パイロットの所では、たまたま実際のパイロットさんがいたので、そこの場所では楽しそうに見てました。
所々で、子供ながら反応してたとこはありましたが、子供が飽きないパターンもあったら良かったかなぁと思いました!
大人としては、分かりやすく良かったと思いました。
The plan was to visit the main tourist attractions in Kyoto by bus. Unfortunately, there was traffic in the city, and popular spots like Fushimi Inari Shrine and Kiyomizu Temple were crowded with tourists, which caused delays in the bus arrivals and reduced our free time. However, I was very satisfied that we were able to visit Arashiyama while it was still light out.
The tour guide was very kind, and their detailed explanations for foreign visitors showed their dedication. This trip was a wonderful experience for me and my son. I think the tour planning was excellent. It would be difficult to visit all the scattered attractions in one day on your own.
京都の主要観光地をバスで廻れるというプランでした。残念ながら京都市内も車で渋滞、伏見稲荷神社や清水寺など人気観光地も観光客でいっぱいだったため、バスの到着に遅れが生じて自由時間が少なくなって残念な一面もありましたが、明るいうちに嵐山へ行く事が出来てとても満足なツアーでした。
添乗員さんもとても優しく、外国人への説明も詳しく一生懸命さが伝わってきました。
今回は息子との二人旅でしたが、とても楽しい旅行になりました。
ツアーの企画としてもとても良かったと思います。個人ではあちこちに点在してる観光地をまとめて一日で回ることは難しいと思います。
Dear Yutan's Mother,
Thank you very much for participating in the LIMON tour. We are delighted to hear that you were satisfied with the tour. We are also honored to receive your kind words about our tour guide. Our entire team will do our utmost to ensure you can join us again next time. We sincerely look forward to your next participation.
Sincerely,
Shinkimi Kanko - LIMON
ゆうたん母ちゃん様
この度はLIMONツアーにご参加いただき、誠にありがとうございます。
ご満足いただけるツアーでありました事、大変嬉しく拝読いたしました。
また、添乗員へのお褒めのお言葉をいただき、大変光栄でございます。
次回もご参加いただけるよう、社員一同全力で取り組ませていただきます。
またのご参加を心よりお待ちしております。
神姫観光 LIMON
We participated in a New Year's tour in Kyoto with our family. At first, I was a bit worried about the traffic since it was New Year's, but everything went very smoothly and efficiently. If we had gone by our own car, I think we would have had concerns about parking and access, but since we took the bus, those worries were eliminated, making it stress-free. It was really great. Thank you very much.
家族でお正月の京都のツアーに参加させて頂きました。
初めはお正月だし、車も混んで時間がどうなるんだろう、と少し不安でしたが、
問題なくとても効率良かったです。
自家用車で行っていたら、駐車場の心配やアクセスの心配があったと思いますが、バスなので、
それがなくてストレスフリーでした。
とても良かったです。
ありがとうございました。
Dear Shinkosan,
Thank you very much for participating in the LIMON tour. We are truly honored if you were able to enjoy the tour efficiently. We will continue to strive to meet your expectations. We sincerely look forward to your next participation.
Sincerely,
Shinki Kanko, LIMON
shinkosan様
この度はLIMONツアーにご参加いただき、誠にありがとうございます。
ツアーで、効率よくお楽しみいただけておりましたら大変光栄でございます。
今後もご期待に沿えるよう、社員一同精進してまいります。
またのご参加を心よりお待ちしております。
神姫観光 LIMON
I was able to spend time very leisurely, forgetting about the clock.
It was great that there were many local dishes prepared for lunch.
I recommend exploring Taketomi Island by renting a bicycle.
時間を忘れてとてものんびりと過ごせました。
お昼ごはんは郷土料理がたくさん用意されていて良かったです。
竹富島はレンタサイクルで巡るのをオススメします。
The guide's thoughtfulness was wonderful, and I had a great time wherever we went! If I have the opportunity to go to Okinawa again, I would like to rely on their services once more.
ガイドさんの気遣いが素晴らしく、何処に行っても楽しかったです!また沖縄に行く機会があったらまたお世話になりたいと思います。
We participated as a family. It was amazing. The aquarium and Kouri Island were particularly great. The additional meals were delicious as well. If I have the chance, I will definitely join again. I highly recommend this course.
家族で参加しました。最高でした。水族館と古宇利島は特に良かったです。追加での食事も美味しかったです。機会があればまた、参加させて頂きます。
是非お勧めのコースです。
If you get separated a little, the person in charge will change depending on the location, so be careful. It might be difficult for those who are not used to it, but I think the content is good. Those who have trouble keeping up should be cautious.
ちょっとはぐれると代わる代わるだから場所で担当変わるし気をつけて、なれない人は無理かも、内容は良いと思います。飲み込み悪い方は気を付けて
We were blessed with warm weather and no wind. I didn't have high expectations for lunch, but it was very delicious. The guide sang several songs, and the snake lute was wonderful. I would like to participate again.
温暖で、風も無く良い天候に恵まれました。
昼食も期待してませんでしたが、大変美味しいかったです。ガイドさんが何曲も歌ってくれて、蛇三線も素晴らしかったです。又参加したいです。
There were nearly 40 participants today, and I was the only Japanese person. The guide was from Shanghai and spoke Chinese, English, and Japanese. That's impressive. Lunch was free, but while I was eating scallop fried rice at a recommended restaurant, a few people from the same bus came in. I thought it might be difficult to make detailed orders, but the guide appeared and took the orders together with the staff. I was impressed that both the staff and the customers were very helpful. It was wonderful. The conversation was interesting, and I found myself laughing while listening to the explanations. Unfortunately, the wind was strong, so I couldn't fully enjoy the beauty of the lake, but I was able to feel the nature that is not just beautiful. What left a strong impression on me personally was Showa Shinzan. I was able to see it up close from near the ropeway station of Mount Usu. Smoke was coming out from various places on the mountain. Perhaps due to the high surface temperature, there were areas without snow, giving it a rugged feel. I'm really glad I participated.
本日の参加者は40名近くいて、日本人は私1人でした。ガイドさんは、上海の方で、中国語と英語と日本語を話しておられました。すごいです。昼食は自由だったのですが、お薦めいただいたお店で、帆立炒飯を食べていると、同じバスの方が何名か入ってこられました。細かい注文は難しいかなぁっと思っていると、ガイドさんが現れて、店員さんと一緒に注文してを取っていました。店員さんもお客さんもどちらもとても助かったのではないかと感心していました。素晴らしいです。お話も面白くで、解説を聞きながら笑ってしまいました。あいにく風が強くて、湖の美しさは堪能できませんでしたが、綺麗なだけではない自然も感じることができました。個人的にとても印象に残っているのは、昭和新山です。有珠山のロープウェイ乗り場近くから、本当に間近に見ることができました。山のいろんなところから煙も出ていました。表面の温度が高いのか、部分的に雪がなく、荒々しい感じでした。
参加してとても良かったです。
We researched various options for sightseeing in Kyoto with two foreigners from outside the prefecture. This time, all the conditions we were looking for were met, so we decided to make a request.
The driver who guided us was very polite and provided a pleasant atmosphere throughout the tour with his knowledge of the history and architecture of the sightseeing spots, as well as his fluent English.
On the day of our tour, it was very cold and snowing. We appreciated being able to go directly to the place where we had arranged to rent kimonos in the morning. At the photo spots, the driver always made sure to take our pictures, which made us happy as our collection of memories grew.
Since we were unfamiliar with the area, I truly believe that taking a taxi for sightseeing in Kyoto is the right choice if you want to enjoy it in half a day. Thank you very much for the wonderful memories in Kyoto! That night, we had Kyoto-style sukiyaki at Moritaya, which you recommended! It was delicious! We look forward to doing this again.
外国人と県外の2人で京都観光が分からず色々調べました。
今回、私共が求めてた総ての条件が揃っていたので依頼させていただきました。
ご案内して頂いたドライバーさんがとても丁寧で観光スポットでの歴史や建造物の知識と堪能な英語でのご案内で終始和やかな雰囲気で見て回ることが出来ました。
当日は、とても寒く雪が降ってました。
そして午前中にレンタルの着物を着付けした場所に送迎をお願いしていたのでそのまま行けるのも有り難かったです。写真スポットでは必ずお声掛けして頂き思い出の写真が増えていくのが嬉しかったです。
バスや電車などでの移動は土地が不慣れなので京都観光を半日で楽しむならタクシー観光が正解だと本当に思えました。
京都での楽しい思い出を本当にありがとうございました!その日の夜は教えて頂いたモリタ屋さんで京風すき焼きを食べました!美味しかったです!またお願いします。
Thank you very much for using our service. We also appreciate your kind message. I will pass on your feedback to the driver in charge. We look forward to serving you again.
Yasaka Taxi Sales Department, Tanaka
この度はご利用誠にありがとうございました。またこのようなメッセージまでいただきありがとうございます。
こちらのいただいた内容は担当をしたドライバーにお伝え致します。
またのご利用お待ちしております。
ヤサカタクシー営業課 田中
It was a very cold day with occasional rain, but traveling by bus was easy. Along the way, I enjoyed listening to the audio guide, which provided explanations at various points, making it enjoyable even on my own. I believe it was when we passed over the Kouri Bridge, and the driver slowed down so we could take in the scenery properly.
時折雨も降りとても寒い日でしたが、バスでの移動で楽々でした。
道中、音声ガイドで所々解説を聞きながら進むので、ひとりでも十分楽しめました。
古宇利大橋通過時だったと思いますが、ゆっくり速度を落として通過してくださったので、しっかりと景色を見ることができました。
Although the weather was bad, the guide sang many songs and the stories were enjoyable, making for a wonderful time. I was concerned about my companion's footing, but I was grateful for the utmost consideration shown.
天候が悪かったのですが、ガイドさんが歌をたくさん歌ってくれ、話の内容も楽しくとても素晴らしいひと時を過ごしました。連れの足元に不安があったのですが、最大限の配慮をしてくださりありがたかったです。
It was a trip for two with my husband. We were able to relax, and the experience was rich. We were blessed with good weather and were able to enjoy the laid-back warmth of Okinawa.
主人との二人旅でした。のんびりできて、内容は豊富でした。
天気にも恵まれ沖縄のゆったりとした温かさを体験できました。
The bus was mostly filled with 25 Chinese tourists besides us, and due to the heavy snow, we couldn't see Mount Aso. Walking to the hot springs was difficult in the snow, but the only highlight was Kumamoto Castle, which was great! I want to go again in the summer next time!
バスは私たち以外は25名中国人ばかりだし大雪だし阿蘇山は見えないし温泉は雪の中歩かさられるし、唯一熊本城はよかったです!次回は夏に行きたいです!
The weather was favorable, making for an enjoyable trip. The morning gathering was a bit hectic, and since most of the participants were international tourists, I felt a little anxious. However, the round trip from Nagoya was mostly free of traffic, which was stress-free. It was also fortunate that the person sitting next to me had to cancel at the last minute, allowing me to use the seat more comfortably. I heard that if you participate alone or in an odd number, there is a possibility of sharing a seat.
天候にも恵まれ楽しい旅行となりました。
朝の集合はバタバタしていて海外の観光客が大半を占めていた事もあり少し不安でしたが、名古屋からの行き帰りは渋滞もほとんどなくストレスもなかったです。
たまたま隣の席の方が急遽欠席になった事もあり座席も広く使えた事も幸運でした。
1人又は奇数の人数で参加される場合は相席になる可能性があるそうです。
Dear Mr. Salaryman M,
Thank you very much for participating in the tour. We are glad that the weather was favorable! We hope you enjoyed it. We sincerely look forward to your next participation.
サラリーマンM 様
この度はツアーにご参加いただき誠にありがとうございます。
お天気にも恵まれてよかったですね!
お楽しみいただけまして幸いです。
またのご参加を心よりお待ちしております。
It was snowy in the morning, but it cleared up at just the right moments, allowing us to fully enjoy the scenery. The driver was sincere, and the guide was great. They weren't too talkative or too quiet, and they had a good sense of humor, making for a fun day. I wasn't expecting much from lunch, but I was pleasantly surprised. Both the location and the food were good. Thank you very much.
朝から雪でしたが、ここぞというポイントで晴れて、景色を存分に楽しめました。
運転手さんも誠実な方でしたし、ガイドさんがよかったです。喋りすぎず、おとなしすぎず、それでユーモアがあって、楽しい一日でした。
昼食は期待していなかったのですが、これまた満足しました。場所、内容ともによかったです。
ありがとうございました。
I escaped the cold and enjoyed a long-awaited trip to the tropical Okinawa. I discovered new tourist spots like Manza Beach and American Village, which felt like a new Okinawa experience. I had been to the Churaumi Aquarium several times before, so I separated from the group, but just the two of us went to the Tropical Dream Center, where we enjoyed the tropical plants and beautiful flowers, truly savoring the island vibe.
As expected from the travel company chosen by Veltra, the staff, including the driver and tour guide, were wonderful. There were over 40 participants on the bus, a mix of Japanese and foreigners (mainly from Asia), and most people exchanged smiles as we passed each other. However, we had to wait about 20 minutes for a group of six young men and women, presumed to be Korean, who were not at the meeting point. At each tourist spot, they returned to the bus just in time, often one or two minutes late, which was quite common. I thought the early drop-off would be quick, but even before we arrived, there was an announcement, and despite the bus stopping, they didn’t get off until the tour guide went to get them. Eventually, they got off without saying anything.
They were likely not part of Veltra's group, but I thought it must be tough for popular tours to refuse anyone. Other than that, it was a problem-free and enjoyable trip.
寒さを逃れ、久々の南国沖縄旅行を楽しんできました。
万座毛・アメリカンビレッジ等新しい観光地も見えて、新沖縄発見でした。
美ら海水族館は以前に何度も行ったので、団体から離れる形態になりましたが、我々だけでしたが熱帯ドリームセンターに行き熱帯植物・きれいな花を見て南国の島を十分に味わいました。
さすがのベルトラさんが選ぶ旅行会社で、スタッフの運転手さん添乗員さんは素晴らしかったです。
参加者もバスに40人以上の日本人と外国人(主にアジア系)が混合乗車していましたが、ほとんどの人が笑顔ですれ違う感じでしたが、途中集合場所から参加した韓国人と思われる若い男女の6人グループが集合場所におらず20分程度待たされ、各観光地でも喫煙のためかバスに帰ってくるのが時間ギリギリで1・2分遅れはあたりまえの様子で、さすがに途中解散は早く降りると思っていたら、着く前に案内があったのにバスが止まっても降りず、添乗員さんがおこしに行って、やっとしばらくして6人で何も言わず降りていきました。
ベルトラさんの客ではないグループでしょうが、人気ツアーも来る人拒めずで大変と思いましたが、それ以外は問題なく楽しい旅ができました。
The male water buffalo does not walk alone, and I learned that it defecates in the water, which was fun to know. The performance of the sanshin was also wonderful. Thank you.
雄の水牛は一頭では歩かない、排泄は水の中にするなど楽しく教えていただきました、三線の演奏も素晴らしかった。ありがとう
This was my seventh time participating, and it was great again! The staff were friendly and the explanations were easy to understand. I want to participate again!
7回目の参加でした。今回もとても良かったです!
スタッフの皆さんフレンドリーで説明は分かりやすい。また参加したいです!
I had a very fulfilling day visiting various places since the morning. I felt that the Churaumi Aquarium could have been a bit shorter, but for families, this duration might be just right.
朝から色々なところを回れてとても充実した1日になりました。美ら海水族館はもう少し時間短くても良いように思えましたが、家族づれだと今くらいがちょうどいいのかも知れません。
I traveled from Ishigaki Island to Iriomote Island, enjoyed the mangroves, and then rode a water buffalo to be pulled to Yufu Island. Thank you, Musashi!
石垣島から西表島に行き、マングローブを満喫してから、水牛に乗り由布島まで牽引してもらいました。ムサシありがとうございました