Excellent value for money, nicely air-conditioned van. Staff is
competent but not especially friendly, but good service.

The shuttle was easy and a good value for the money. I would use this service again if I needed a ride to my hotel from the airport in Honolulu.

Driver was on time and courteous. No problems.

It is a shuttle and they get you to Waikiki in one piece. Can't ask for anything more! The staff members are very helpful and they did everything they could to make the quick trip painless. Will use again when I come back.

The representative at the airport was very helpful! I arrived early and I was picked up ahead of time.

The good part - Shuttle is comfortable and does take you to Waikiki.
The OK part - The ride is long but not unbearable. Stops at muliple point on the way.
The not so OK part - Shuttle had left by the time we reached the baggage claim area of the airport. We had a baby in a stroller so it took us 5-7 more minutes that the others.
The really bad part - There is a 800-number you are supposed to call for the shuttle. It is completely useless! Once you call the number, it asks for an extension (which is not given to you based on our experience). The only saving grace is that the invoice mentioned their employees will be in a red jacket with black sleeves. That helped us track down someone who called the shuttle to come back to pick us up. Else we were ready to take the cab. And no - they did not greet us with any flowers etc.

The shuttle service was very affordable, alittle confusion when getting picked up amongst other guests. As well as time from the airport to our hotel took us over an hour.

The arrival transportation was very low quality the driver was great but the pick up transportation was great but the drier did not talk at all

Very good experience overall, friendly staff. Will use service again in the future! Mahalo!

It was nice to have someone waiting for us at the airport and not have to hassle with waiting for the shuttle.
Would do it again if we ever went to honolulu again.

I was glad to have prearranged my transportation from the airport to the hotel; however, the driver did not show up in a timely manner. We waited for almost an hour for transportation. The reason I prearranged this ride was to ensure that someone would be there to pick us up from the airport. I was traveling with two senior citizens, so waiting in the heat is not a very good ideal.
Although there was staff that met us at the baggage claim, we still had to wait entirely too long for a ride.
The staff was very friendly and for that I am greatful, but there needs to be an improvement in the time aspect of this activity.

The shuttle was prompt and the people were friendly!

the porters were right at the baggage claim and they were very helpful taking us to the van. the ride was quick and smooth and considering that taxis are way pricey, it was a great deal.

picked up ontime in the baggage area and helped with the bags. Nice trip to hotel. no problems. would use again

Was easy to find the porter in the aiport, he was waiting for me at baggage claim when I got there. Comfortable ride to Waikiki. Thanks!

Entertaining Courteous Crew all around. Great Energy.
Thanks a lot, had a great stay!
Peace
Mahalo
Aloha
Wendy Weneki Wahini